2012
BS- Hotel and Restaurant Management
Jose Rizal Memorial State University
About Me
Hey, nice to meet you! I'm dedicated to assisting brands in navigating the complexities of the digital landscape. With a comprehensive skill set spanning social media management, creative branding, email marketing, Shopify administration, and customer support excellence, I provide professional guidance to help your brand thrive online. Let's collaborate to elevate your brand's digital presence with confidence and professionalism.
SKILLS
WHAT I BRING TO THE TABLE
Social Media Management
Lead Generation
Content Creation
Facebook Ads Management
Scheduling
Email Marketing Automation
Email Marketing
Shopify Management
Email Management
Graphics
Certificates
EXPERIENCE
March 21, 2024
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Present
BLOEMENDAAL STYLE / KOPENHAGEN MODE
(Shopify Product Research and Lister)
- Searching for products on spytools, and competitors.
- Making thumbnails for the products you've found on Canva
- Product listing with Meta Keywords
- Preparing products in the process in order to launch on our social media platforms
January 24, 2024
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Present
Luminescen
(Shopify VA)
Product Research
Product Listing
Customer Support
Creatives
Website Development
Sep 7, 2023
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May 5, 2024
Ose's Treasures
(Email Marketing Specialist)
• Market Research
• Social Media Content Creation
• Copywriting
• Setting Up Automation and Email Marketing Campaigns
• Assist CEO with Product Research and Listing
• Order Fulfillment
• Graphics
• Customer Support
Sept 1, 2023
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Present
Ureka Solution / Beeple Technologies (Telecom Industry)
(Executive Assistant)
• Social Media Content Creation
• Create and Schedule Email Newsletter
• Schedule Meetings and Manage the Calendar
• Project Management - Tracking and deliverables
• Contact List Building
• Assist with other tasks if needed
July 17, 2023
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Present
Twirl Technologies Ltd.
(Executive & Admin Assistant)
• Monitor email and LinkedIn outbound channels for replies.
• Manage & Setting-up email outreach and LinkedIn campaigns.
• Change the status of leads in outbound channels based on replies.
• Schedule demo calls using Calendly.
• Answer questions via email and LinkedIn message.
• Send follow-up materials via email after demo calls.
• Follow up after demo call
• Manage customer onboarding
2022
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2022
Office Partners 360 Inc.
(CSR/Technical Support)
• CSR for Examity (International Proctoring Service)
• Build strong relationships with new and existing customers.
• Answer incoming calls and respond to email correspondence in a fast-paced environment.
• Booking of an online exam and processing of payment.
• Remote troubleshooting
2023
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2024
HEQS International Pty Ltd
(Sales Assistant)
• Analyze data and produce reports on marketing performance to measure ROI
• Assist sales order creation in Business Central
• Manage Marketing Email using Hubspot
• Answering calls, chats & emails received from customers
• Support managing on social media channels
• Manage Merchandise and promotional items
• Data entry/Data mining
2022
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2023
Transparent BPO Inc.
(Sales/CSR)
• Process and track orders
• Assist clients with transactions and inquiries.
• Upselling a product
• Build strong relationships with new and existing customer
• Processing of Payment and updating of account details
2017
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2020
Qualfon Inc.
(Customer Service Representative)
• CSR for Wag! Dog Walking Service in the U.S
• Address customer service inquiries in a timely manner
• Achieved a customer satisfaction rating of 100%
• Answer incoming calls, and respond to chat and email correspondence
in a fast-paced environment.
• Provide technical assistance if there's an issue with the app.
• Booking of appointments and processing of payment.
2016
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2018
JNK Group Inc. (Budongsan 114 - Korean Real Estate
(Secretary)
• Booking of appointments between client and property owner.
• Searching and calling leads
• Data entry
• Answering phone calls and sending emails.
• Drafting contracts
• Email Management
SERVICES
WHAT I OFFER:
Customer Service
Outstanding service is crucial. I excel at turning every interaction into customer satisfaction and loyalty.
Social Media Management
Become the talk of the town with my Social Media magic! Let's spark conversations and likes together.
Facebook Ads Management
Precision in every campaign. As your Facebook Ads Manager, I deliver polished, profitable performance.
Content Creation
Unlock your brand's potential with captivating content creation that engages and inspires.
Shopify Specialist
With my expertise in product research and website development, we'll take your e-commerce business to the next level.
Email Marketing | Campaign Setup| Outreach | Management
Skyrocket your success with my cutting-edge Email Marketing solutions!
Testimonials
Jessica Acosta
It was a real pleasure to communicate with Jonah, she's professional and very cooperative. I got a lot of insights and would love to work with her in the future for sure.