2019
Bachelor of Science in Electronics Engineering
University of San Carlos
More Info About Me
I'm Jonah but you can call me Mulan. Mulan's my nickname from the movie Mulan. I'm residing in Cebu City and I was born and raised here. I am a single mother to a beautiful 10-month old daughter. I have a full time job in Infrastructure Monitoring where we handle and attend different server and network alerts from different Japanese companies. As a mom, during my rest days, I spend most of my time with my daughter. Before, I used to travel a lot with friends. I used to make song covers and I used to play my guitar. I love to sing, cook, and spend time with my loved ones. I love arts and crafts and recently, I just started crafting and selling flowers made of fuzzy wires.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2020
-
2025
Accenture Inc.,
(SW/APP/CLOUD Support Analyst)
Monitor different server and network alerts from different Japanese companies.
Provides timely escalation to corresponding team and performs work requests, routine tasks, reporting and ticket update.
Initiates and reports continuous improvements to team lead for better operation and/or escalation.
Escalate unresolved issues to higher-level support teams.
Document and track issues, solutions, and updates in a ticketing system to maintain detailed records of interactions
2017
-
2018
WInkey Online English Company
(Part-time ESL Teacher)
Teaches English classes to Chinese kids and adults
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.