2022
Bachelor of Arts in Organizational Leadership
Northwestern Christian University
Getting to know me better
Hey there! Meet Jona, your future reliable partner. She is a strong and independent woman with years of experience in customer service, virtual assistance, and real estate cold calling.
Currently based in Cebu City, Philippines, she manages her own online food business, Ras Kitchen, handling operations, social media postings, and customer interactions. With a background in the BPO industry, including roles at JP Morgan Chase & Co. and Sykes Asia Inc., she has developed excellent communication skills, attention to detail, and the ability to handle complex tasks efficiently.
Jona has also undergone General Virtual Assistant (GVA) training, equipping her with skills in data entry, administrative support, and customer relations. Her dedication and work ethic make her a valuable asset to any team. She is ready to help you streamline your tasks and drive positive results.
Feel free to reach out—she’s always ready to assist!
Expertise
Capabilities and Expertise
Social Media Management
Graphic Designer
Data Entry
Content Creator
Cold Calling
Customer Service
Fraud Detection
Certificates
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My Experience and Education
2022
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2023
Freelancer
(Real Estate Cold Caller)
• Generated leads by making outbound calls to potential sellers and gathering property details.
• Handled objections, built rapport, and scheduled appointments for real estate agents.
• Maintained and updated CRM records to ensure accurate lead tracking and follow-ups.
2016
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2021
JP Morgan Chase
(Debit Card Fraud Prevention Specialist)
• Monitored and analyzed debit card transactions to detect and prevent fraudulent activity.
• Investigated suspicious transactions, contacted customers for verification, and took necessary actions to secure accounts.
• Provided exceptional customer service by assisting clients with fraud-related concerns and account recovery.
2014
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2016
Sykes Asia Inc
(SME/Customer Service Representative)
• Provided expert support to frontline agents by handling escalated customer concerns and ensuring issue resolution.
• Conducted coaching sessions, assisted with process training, and monitored team performance to improve service quality.
• Delivered excellent customer service by addressing inquiries, resolving complaints, and maintaining customer satisfaction.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.