2019
Bachelor of Technology in Information Technology T
Technological University of the Philippines- Manila
Hi! I'm Joms, Your Trusted Virtual Assistant Partner
I'm 23 years old, eldest among my siblings, born and raised in Manila.
I'm Jomilyn Anne Ontiveros, 24 years old. I took up Bachelor's of Technology in Information Technology. I had a chance to do my internship at an electrical company in which I assist as their data organizer and technical support. I wanted to make myself more comfortable in communicating in english so I decided to work on a BPO company and I was luckily hired for a technical support post which is aligned on my course. I worked as a tech support for 2 years which I gained experience on proper communication, customer service, email management, data gathering, and so much more. I also get a chance to handle an account for one of the world's leading search engine wherein we gather and compare data from different sites, there, I have the emphasis on proper data gathering. Together, these skills and experiences equipt me to be a valuable individual.
Let's join forces on this journey, making a positive difference and forging valuable connections along the way.
My Skills and Competencies
Social Media Management
Technical Support
Data Entry
Customer Service
Certificates
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My Experience and Education
2022
-
2023
Cognizant
(Process Executive- Data)
collect and compare the richness and accuracy of data from different search engines.
2022
-
2022
Stefanini
(Helpdesk Technician)
Assist user's concern regarding password reset and errors, and device troubleshooting via call and email
2020
-
2022
Concentrix
(Technical Support 1)
Assists customer with their technical concerns via phone, chat, email, or remote sessions. Handled multiple accounts such as ATT Uverse, Microsoft Windows, Xbox, HP Instant Ink, and Dell Computers.
My Services
Customer Service
Engage with customers through various channels (phone, email, chat, social media) in a friendly and professional manner.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Appointment Setter
Responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment.