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Ab - Sociology
Bukidnon State University
About me
With this backdrop of customer service, digital marketing, and virtual assistance, I bring a plethora of skills with a proven record of excellence in every role. My experience ranges from high-pressure chat support scenarios at Teletech to running targeted ad campaigns as a Digital Marketing Assistant. I have excelled in both inbound and outbound call centers and have a knack for creating engaging content and maintaining relationships with clients. Hands-on work in being a delivery driver and virtual assistant have sharpened my skills regarding time management, problem-solving, and communication. I love to deliver great service by rising to new challenges and making sure I am versatile and of great value in any professional setting.
My Skills and Competencies
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
Outsourced Doers
(Doer)
Provided comprehensive digital marketing and administrative support
to a diverse range of clients, assisting them in achieving their marketing goals across
various channels. Leveraged expertise in digital marketing foundations, marketing
design, email marketing, social media management, virtual assistant tasks, and
administrative support to deliver tailored solutions.
2020
-
2023
Teletech
(Customer Service Representative)
Delivered exceptional customer service to T-Mobile subscribers, resolving a wide range
of general and technical issues. Effectively addressed customer concerns, provided
accurate information, and implemented solutions to ensure satisfaction. Demonstrated
strong problem-solving abilities and a commitment to exceeding customer expectations.
2019
-
2020
Grab Food Delivery
(Delivery Partner)
Manage multiple orders, delivery locations, and customers at the same time,
Deliver orders within an optimal period of time, ensuring freshness of food and
respect for customer preferences. Safely operate a vehicle in all types of weather
conditions. Navigate local streets and highways efficiently using GPS
2018
-
2019
Virtual Assistant
(Amazon FBA VA)
Search products through online arbitrage, posting it on the website and managing
inventory for a private client.
2017
-
2018
Sutherland Global Services
(Customer Service Representative)
Provided exceptional customer service to vacation rental property owners and guests for HomeAway UK and HomeAway AU, managing high call volumes (40-60 calls daily) with efficiency and a positive attitude. Resolved inquiries, addressed concerns, and offered solutions to ensure customer satisfaction.
2012
-
2015
Convergys
(Telecommunications Customer Retention Specialist)
Served as a vital member of the retention team at a telecommunications company, handling a high volume of inbound calls (40-60 daily) from customers considering cancelling their services. Actively listened to customer concerns, identified potential reasons for dissatisfaction, and offered solutions and incentives to encourage continued service. Focused on exceeding customer expectations and maximizing customer retention rates.
2016
-
2017
Concentrix
(Amazon Customer Service Representative)
Provided exceptional customer service to Amazon.com customers experiencing issues with online purchases and delivery, ensuring timely and effective resolution. Resolved inquiries related to order tracking, product concerns, shipping delays, and returns, exceeding customer expectations and maintaining a positive brand image.
2012
-
2012
TechMahindra Limited
(Telecommunications Technical Support Representative)
Provided first-line technical support to telecommunication customers experiencing issues with their phone devices. Effectively diagnosed and resolved a wide range of technical problems while maintaining a high level of customer satisfaction within a fast-paced call center environment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.