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BS Civil Engineering
University of Mindanao, Davao City
More Info About Me
I am 34 years old. Single. For over seven years, I have been working in the BPO Industry. In 2012, I began my career as a Customer Service Representative for outbound accounts. Later in 2013, I was promoted to Quality Assurance Specialist. I tried my luck with inbound accounts. Here I learned more about communication and managed my values. I enjoy traveling both locally and internationally. I love to watch movies and series. I am responsible, optimistic, and persistent when it comes to working. I'm always willing to learn new things and am open to learning as long as they help me to grow my career.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
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2020
Concentrix
(CSR - Billing Specialist)
Assisting customers with their bills for Cricket Wireless Services
2018
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2019
IBEX
(CSR – Billing Specialist)
Assisting customers with their bills for ATT Services (DirectTV, ATT internet)
2013
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2018
Acsentria Inc.
(Quality Assurance Specialist)
Call monitoring, Sending weekly and monthly monitoring and evaluation reports, Coaching
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.