2000
Applied Computer Science
Systems Technology Institute
More Info About Me
As a General Virtual Assistant, I primarily aim to provide comprehensive support to clients across various tasks
and responsibilities. From managing their busy schedules to handling administrative duties, I am dedicated to
ensuring their day-to-day operations run smoothly and efficiently. With my ability to prioritize tasks,
communicate effectively, and adapt to changing circumstances, I strive to become an invaluable asset to any
team or individual.
As a Social Media Manager, I aim to help clients build a solid online presence and increase their brand visibility.
Through strategic content creation, community management, and analytics tracking, I aim to engage their
audience, build meaningful connections, and drive traffic and conversions. I stay current on the latest trends and
best practices in social media and work closely with clients to develop customized strategies that align with their
unique goals and objectives.
As a Lead Generation Specialist, I aim to help clients generate high-quality leads and grow their customer base.
I strive to identify and engage with potential customers at every sales funnel stage through targeted outreach,
database management, and lead scoring. I work closely with clients to understand their target audience and
develop a lead-generation strategy that maximizes their return on investment. With my ability to analyze data,
optimize campaigns, and continuously test and refine my approach, I am committed to delivering measurable
results and driving long-term growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2019
-
2020
JP Online Marketing
(Customer Service Representative)
Managed client relationship management by taking orders, ensuring accuracy and timely processing.
Utilized exceptional communication skills to handle customer inquiries and provide real-time updates on order status and shipment tracking.
Leveraged problem-solving abilities to address and resolve post-sale issues, ensuring customer satisfaction.
Collected and analyzed client feedback to improve service delivery and enhance customer experience.
Collaborated with team members to streamline processes and improve overall efficiency in handling customer interactions.
2017
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2019
SC Weblinker
(Telemarketer / Customer Service)
Conducted outbound calls to potential customers to promote products and services, utilizing persuasive communication techniques to generate interest and drive sales.
Maintained detailed records of customer interactions and transactions, ensuring data accuracy and effective follow-up.
Provided product information and answered customer queries, demonstrating in-depth knowledge of offerings to build trust and credibility.
Implemented cross-selling and upselling strategies to maximize revenue opportunities and enhance customer satisfaction.
Resolved customer complaints and issues promptly, ensuring a positive customer experience and fostering loyalty.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.