2016
Business Process Outsourcing Management
Far East Asia Pacific Institute of Science and Technology
More Info About Me
Motivated and dedicated customer service and quality assurance professional with over 8 years of experience in the BPO industry, including healthcare and telecommunications. Proven ability to provide excellent service, ensure high-quality standards, and support business operations. Bilingual in English and Filipino, with strong communication and
interpersonal skills.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
CenterWell Pharmacy
(Customer Service Associate)
• Assisted patients with prescription refills, delivery updates, and billing inquiries.
• Handled sensitive healthcare information with confidentiality and compliance.
• Resolved patient concerns efficiently, maintaining high customer satisfaction.
2020
-
2023
Bright HealthCare
(Customer Service Representative)
• Provided support on medical benefits, claims, and eligibility inquiries.
• Coordinated between members and healthcare providers.
• Maintained detailed case documentation and followed HIPAA guidelines.
2016
-
2019
Alorica
(Customer Service Representative)
• Handled inbound calls for telecom services, including billing, technical support, and
plan upgrades.
• Achieved monthly performance targets for quality and call resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.