2016
Bachelor in Medical Laboratory Science
San Pedro College
More Info About Me
I am a laboratory scientist who is passionate about professions and technology. My expertise includes laboratory testing, analysis, and medical terminology. I'm also evaluating conditions and assisting patients.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2011
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2011
Sitel
(Card Research /Transaction Support Specialist)
The first people in queue to answer the phone are us. We addressed the problem and, if necessary, escalated it to the appropriate department.
Review and resolve claims of Credit card fraud according to federal and company regulations.
Issued credits and refunds
Handled unrecognized charges..
2011
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2011
Sitel
(Dispute Specialist)
Review and resolve claims of Credit card fraud and merchant Disputes according to federal and company regulations.
Process all customer disputes adhering to department procedures and meeting established turnaround times.
Perform investigation and resolution of customer disputes with regards to charge off accounts.
Handled customer disputes for unrecognized charges, nonreceipt of goods, etc.
Researched and resolved customer disputes but following Regulation E Visa / Mastercard Rules.
Executed strong problem-solving skills to process customer disputes.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.