2012
BS Hotel and Restaurant Management
Lyceum of the Philippines University-Batangas
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
Nourished Natural Health | Colorado, USA
(Customer Support Manager and Administrative Assistant)
• Led a team of 3 customer support representatives, providing coaching, training, and performance feedback to ensure service excellence.
• Oversaw day-to-day operations of the support team, including handling escalated customer issues and resolving conflicts in a timely and professional manner.
• Developed and implemented strategies to improve customer service experience, resulting in an increase in customer satisfaction ratings.
• Created email macros that significantly improved response time and efficiency in addressing common customer concerns.
• Developed methods to easily identify issues related to delivery, return labels, and other order-related matters for more straightforward reporting.
• Led the successful migration to a new CRM tool (Gorgias), which involved extensive planning, coordination, and execution. Created all automation processes and established a help desk. Trained and supported all staff for a smooth transition.
2021
-
2022
Task Us | Batangas City, Philippines
(Team Leader / Customer Service Associate)
• Managed the day-to-day activities of the team and motivated the team to achieve KPI targets.
• Conducted training and one-on-one coaching sessions. • Managed escalation and supervisor calls.
• Created a pleasant working environment that inspires the team.
• Provided quick and easy access to customer support when consumers have questions or problems with their orders, delivery, or payment.
• Processed refunds or cancellations of orders when necessary.
• Provided exceptional customer support via phone, email, and chat, exceeding customer satisfaction targets.
2017
-
2024
TK’s Shop for Less (Retail/Online Shop) | Batangas City, PH
(Social Media Manager / Customer Support)
• Manages the company's social media presence, creates content, and executes marketing campaigns.
• Responding to comments and queries about the products.
• Receive and process payments of customers via electronic transaction services.
• Manages inventory and purchases items when stocks are low.
• Manages shipping and delivery of items to customers.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.