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Bachelor of Science in civil engineering
Mapúa Malayan Colleges Mindanao
More Info About Me
I am not just a resume or a list of qualifications; I am a storyteller, a problem-solver, and a relentless dreamer. I am very specific with my quality, making sure that at the end of the day, I am able to do tasks accordingly. In my journey through the BPO world over a past year, I've discovered more than just a job; I've found a passion for connecting with people, solving problems, and delivering exceptional service. From handling complex client inquiries to fostering positive relationships, every interaction has shaped me into the versatile professional I am today.
I bring a creative flair and an unwavering commitment to excellence to everything I do which I believe are the essence of being not only as a Virtual Assistant but as a person as well.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Alorica Davao
(Customer Experience Agent)
I am a universal agent which means working on two different LOBs which is Document review and concierge agent.
Document Reviews input the information of the Customer and review to make sure it is not fraud or fake. Input information to a specific software that contains registration of the vehicle, insurance, driver license, etc.
Concierge answers all the emails of the customer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.