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Bachelor of Science in Information Technology
Ama Computer Learning Center
More Info About Me
I reside in Pampanga, Philippines, where I have accumulated several years of experience in the BPO industry. My expertise lies in customer service, particularly within Telco accounts such as AT&T and Sprint in the U.S.A. Throughout my career, I have received numerous awards from my company and commendations from customers, reflecting my commitment to excellence.
I have developed a unique ability to manage stress effectively by focusing on the positive aspects of my work. I view the opportunity to assist customers in need as a privilege, which helps me maintain a positive outlook and high spirits, even under pressure.
What sets me apart is my extensive experience as a customer service agent. This role has honed my skills and taught me how to remain calm and composed in highly stressful situations. These qualities have enabled me to provide exceptional service consistently.
Outside of work, I enjoy watching movies on Netflix and occasionally indulging in gardening, which helps me relax and recharge.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2019
IQOR Philippines
(Customer Service Representative)
Provide exceptional customer service by understanding customer needs and offering tailored solutions.
Address customer inquiries and resolve issues in a timely and effective manner.
2019
-
2022
D’ Heights Resort & Casino
(Dealer/Croupier)
Dealt different games and ensure players comply with the rules given.
2022
-
2024
VXI Philippines
(Customer / Sales / Retention Agent)
Customer Support
Address inquiries and resolve issues promptly.
Provide exceptional service with professionalism and empathy.
Sales and Upselling
Identify upselling opportunities and meet sales targets.
Conduct outbound calls and follow up on leads.
Retention Strategies
Implement strategies to reduce churn and enhance loyalty.
Follow up with customers to ensure satisfaction and address concerns.
Communication and Collaboration
Collaborate with team members to resolve issues.
Communicate with customers via phone, email, and chat.
Maintain accurate records in the CRM system.
Product Knowledge
Stay updated on product features and updates.
Participate in training programs to enhance skills.
Performance Monitoring
Monitor KPIs and report progress.
Analyze feedback to identify trends and improvements.
Problem-Solving
Identify potential issues and take corrective actions.
Handle escalated complaints and work towards resolutions.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.