2017
BSIT
Cagayan De Oro College - PHINMA
More Info About Me
Results-driven Management Trainee & Customer Service Specialist with 6+ years of experience in retail, pharmacy operations, and virtual assistance. Proven ability to lead teams, achieve sales targets, and deliver excellent customer support. Skilled in ICT product knowledge, administrative support, and technical troubleshooting. Highly adaptable, quick to learn, and committed to professional growth.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
-
2025
Makotek Computer Sales Inc.
(Management Trainee)
Lead sales team to consistently achieve monthly sales quotas.
Manage customer inquiries and corporate accounts, ensuring quality service.
Supervise store operations, product display, and sales reporting.
Train staff on ICT product knowledge and POS usage.
Perform laptop/PC setup, updates, and basic troubleshooting.
2017
-
2024
Mercury Drug Corporation
(Pharmacy Assistant)
Dispensed medications with accuracy, ensuring compliance with pharmaceutical Standards.
Provided product knowledge and assisted customers in selecting appropriate Medications.
Managed inventory, conducted audits, and monitored product expiration dates.
Maintained organized shelves and detailed records for smooth daily operations.
2024
-
2024
Lucky Charmers
(Virtual Assistant)
Handled cashiering and chat support for online gaming clients (“Charmers”).
Processed payments and deposits accurately.
Assisted customers in loading selected games, ensuring smooth transactions.
Managed scheduled posting of gaming promotional graphics on Meta, Instagram, X, and Facebook.
Responded to customer inquiries across all platforms, ensuring timely and professional communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.