BSIT
Cagayan De Oro College - PHINMA
Results-driven Management Trainee & Customer Service Specialist with 6+ years of experience in retail, pharmacy operations, and virtual assistance. Proven ability to lead teams, achieve sales targets, and deliver excellent customer support. Skilled in ICT product knowledge, administrative support, and technical troubleshooting. Highly adaptable, quick to learn, and committed to professional growth.
Cagayan De Oro College - PHINMA
Lead sales team to consistently achieve monthly sales quotas.
Manage customer inquiries and corporate accounts, ensuring quality service.
Supervise store operations, product display, and sales reporting.
Train staff on ICT product knowledge and POS usage.
Perform laptop/PC setup, updates, and basic troubleshooting.
Dispensed medications with accuracy, ensuring compliance with pharmaceutical Standards.
Provided product knowledge and assisted customers in selecting appropriate Medications.
Managed inventory, conducted audits, and monitored product expiration dates.
Maintained organized shelves and detailed records for smooth daily operations.
Handled cashiering and chat support for online gaming clients (“Charmers”).
Processed payments and deposits accurately.
Assisted customers in loading selected games, ensuring smooth transactions.
Managed scheduled posting of gaming promotional graphics on Meta, Instagram, X, and Facebook.
Responded to customer inquiries across all platforms, ensuring timely and professional communication.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.