2021
Bachelor of Science in Electronics Engineering
Jose Rizal University
More Info About Me
Hi! I am John Paulo Alfonso, a graduate of Bachelor of Science in Electronics Engineering. I have an experience working as a chat support representative. I would describe myself as resourceful, customer-focused, flexible, and someone who will go out of their way to deliver exceptional service. I believe that I can apply these traits in virtual assistance too. I am very hardworking and punctual. I make sure to deliver tasks assigned to me right on time.
Throughout my college days and working in the corporate world, I have developed the following skills:
• Attention to detail
• Multitasking
• Conflict Management
• Highly organized
• Microsoft office (Word, Excel, PowerPoint, etc.)
• Ability to work independently
My Skills and Competencies
Data Entry
Amazon VA
Customer Service
Certificates
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My Experience and Education
2022
-
2022
Bank of Makati
(Analyst Programmer)
Provides first level support to the department users on the existing application of the bank.
2020
-
2021
Kgb Philippines Inc.
(Senior Chat Support Representative)
• Handled Customer inquiries and provided accurate information with their account (Billing, Plan changes, Orders, Online Account, Subscriptions)
• Always maintained up to date records.
• Assisted Customers with troubleshooting their device.
• Handled multiple chats at a time.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon VA
Amazon product listing optimization
Customer Service
Ensure that customers receives prompt, excellent service and their needs are handled in a way that promotes the business