2015
Computer Science
Asian Institute of Computer Studies
More Info About Me
Hello! My name is John Vergel Sonio and I'm a Fraud Specialist. I have a passion reading and online games, have been working in the BPO Industry for 8 years. I believe that providing exceptional customer service is the key to building long-term relationships with clients and creating a positive impact on their businesses. As a BPO professional, I am committed to delivering high-quality services and exceeding customer expectations at every opportunity. I value efficiency, accuracy, and attention to detail in my work, and believe that continuous improvement and innovation are crucial to staying ahead of the curve in a rapidly changing industry. I am passionate about teamwork and collaboration, and believe that by working together with my colleagues, we can achieve our goals and provide the best possible outcomes for our clients. Above all, I believe in conducting myself with integrity, respect, and empathy in all my interactions, both within the company and with external stakeholders.
I have worked with JpMorgan Chase Co, At&T, Microsoft and have experience in customer service and banking . I specialize in customer handling , account and billing , technical support , fraud reviews and also in hiring , and have been recognized for my work multiple times in all of the companies I am a part with.
Outside of work, I enjoy reading and online gaming. I also love to participate in company charity works like fun runs and gift givings. I believe that it's important to give back to the community and make a positive impact on the world.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
JPMorgan Chase Co.
(Fraud Specialist 1)
As a Fraud Specialist I am responsible for monitoring, detecting and preventing fraud for the company. The candidate will work with internal departments and external partners to identify and investigate fraud, as well as develop and implement policies and procedures to minimize risk and mitigate potential losses.
Key Responsibilities:
• Conduct in-depth analysis of suspicious activity to determine fraudulent behavior
• Review and investigate suspicious transactions or accounts
• Utilize internal and external systems to gather information to determine the validity of a transaction or account
• Communicate with internal and external partners to report fraud and provide recommendations for mitigation
• Work with management to identify potential fraud trends and develop plans to mitigate risk
• Monitor and review customer transactions and accounts for potential fraudulent activity
• Maintain up-to-date knowledge of industry fraud trends and threats
2018
-
2020
VXI Global holdings ( AT&T)
(Customer Service Representative)
As a Customer Service Representative I am responsible for providing excellent customer service to all customers of the company. I am the first point of contact for customers and will handle a variety of inquiries, complaints, and issues.
Key Responsibilities:
• Answer incoming calls, emails, and messages from customers in a timely and professional manner
• Provide accurate and detailed information about products and services to customers
• Resolve customer complaints and issues promptly and efficiently
• Manage and process customer orders and returns
• Update customer accounts with relevant information
• Work with other departments within the company to ensure customer satisfaction
• Maintain a high level of customer service standards and professionalism
• Identify opportunities to improve customer service processes and procedures
• Meet or exceed performance metrics such as call volume, handle time, and customer satisfaction ratings
• Provide feedback to management on customer trends and issues
2016
-
2018
Convergys Megamall ( Microsft Xbox)
(Convergys Megamall ( Microsft Xbox))
As a Customer Service Representative I am responsible for providing excellent customer service to all customers of the company. I am the first point of contact for customers and will handle a variety of inquiries, complaints, and issues.
Key Responsibilities:
• Answer incoming calls, emails, and messages from customers in a timely and professional manner
• Provide accurate and detailed information about products and services to customers
• Resolve customer complaints and issues promptly and efficiently
• Manage and process customer orders and returns
• Update customer accounts with relevant information
• Work with other departments within the company to ensure customer satisfaction
• Maintain a high level of customer service standards and professionalism
• Identify opportunities to improve customer service processes and procedures
• Meet or exceed performance metrics such as call volume, handle time, and customer satisfaction ratings
• Provide feedback to management on customer trends and issues
My Services
Bookkeeper VA
Bookkeeping is the method of recording monetary transactions in a systematic and organized way.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.