2015
Bachelor of Science in Information and Communications Technology
University of San Carlos
More Info About Me
IT Specialist,Web Developer, Adventurer, Travel Vlogger, Content Creator.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2015
-
2023
Fusion BPO Services
(IT Helpdesk Team Lead)
-Troubleshoot and responded to agents experiencing technical,
software or connectivity issues, provided step-by-step
instructions to resolve issues including rebooting hardware.
-Handled the setting up and maintenance of PC systems and
laptops for employees and installs needed software as per
accounts requirement.
-Fixing and replacing computer with issues and defective
peripherals Workstation relocation and setup.
-Responding to emails to provide service within standard
response time set by the company.
-Manages the IT inventory/assets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.