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BSIT
ACLC College of Tacloban
More Info About Me
Dynamic General Virtual Assistant with a robust foundation in SEO strategies and execution, boasting 5 years and 2 months of hands-on experience in customer service and social media marketing. Proficient in project management, and time optimization, and adept at handling multiple tasks concurrently. Demonstrated expertise in elevating web content and implementing SEO tactics to bolster site rankings effectively and committed to nurturing enduring client connections, driving organic traffic, and augmenting online visibility to achieve paramount business goals.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
Flagship One Inc.
(Account Manager)
• Locating car parts to fulfill order tickets.
• Labeling specific inventory types.
• Providing customer service via chat, email, and phone calls from customers.
• Processing returns and refunds for customers.
• Processing orders using Zoho CRM.
• Tracking orders and providing updates to customers.
2020
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2021
Peak Support
(Email Support Specialist)
● Assist with online campaigns.
● Respond quickly to customer queries.
● Communicate with consumers via email.
● Recognize and handle customer complaints.
● Process orders, forms, registrations, and requests.
● Maintain a log of all customer interactions, transactions, comments, and complaints.
● Develop sales leads.
● Maintain a positive relationship with consumers through constant communication.
● Prepare product surveys by gathering and evaluating client information.
● Handle product defects.
2019
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2020
Wingman Realty
(Real Estate Virtual Assistant)
● Generate leads online.
● Manage the social media handles and upload property photos and engage audience.
● Create and maintain the database of leads generated in a Real Estate CRM.
● Create presentation and property marketing materials.
● Manage appointments and schedule and send reminders.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.