Hey I am John Paul

FORD DAVAO – AUTOHUB GROUP OF COMPANIES
(Body and Paint Service Advisor)

• Performed job functions consistent with the corporate vision and mission statements and the core values of the company
• Undertook personalized and interactive customer reception and customer care
• Assisted in the cross-selling of other services, parts and accessories to generate additional sales for the company
• Scheduled workshop utilization, loading of repairs, and assignment of jobs to technicians
• Prepared requisition and ordering for parts needed for repairs
• Ensured that the process flows of workshop and service reception are observed
• Monitored the repair process done by technicians to ensure quality of work in accordance with specifications
• Provided feedback on repair status to customers and secures approval on complementary repair services suggested to be undertaken as discovered in the course of the repair process
• Undertook repair order closing through quality check and complete inspection of the automotive unit repaired; prepares the invoice covering cost of repairs undertaken
• Discussed with customers the extent of service provided upon car return or turn-over.Prepared daily reporting of repair status by metricsPrepared product concern report for consolidation and subsequent submission to the dealer distributorProvided technical assistance with regards to unit, customer concerns, technician problems, assistance with regards to workshop or service department problems