2011
Bachelor of Science in Electronics Engineering
Polytechnic University of the Philippines
More Info About Me
I've worked in the Customer Service Industry for the past four years. My area of expertise is customer service, which includes sales, accounts and billing, technical support, and customer retention.
As a Social Media Manager and content creator, I can assist you in monitoring brand consistency through graphics or visual posting, as well as assisting with customer engagement on your social media campaigns.
I decided to change careers and pursue my passions as a graphic designer, social media manager, and self-sufficient Virtual Assistant. I am a detail-oriented person who is committed to taking a meticulous approach to my work and ensuring that any output before completion is of premium quality. I take the initiative to perform tasks that I believe will benefit the business and to suggest improvements and innovations along the way.
I am a man who values integrity, honesty, and responsibility as the essence of being - not just as a Virtual Assistant, but as a person.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2018
-
2020
Concentrix
(Technical Support Specialist)
US Telecommunication Account
Providing basic troubleshooting, account management, purchase and payment assistance to customers via phone.
2021
-
2022
Taskus
(Customer Service Specialist)
US Ride Sharing Application
Answering phone calls, emails, and chats from customers and clients who need help with their car rental.
2020
-
2024
SLD Solid Gaming
(Graphic Designer/ Freelance)
https://www.facebook.com/profile.php?id=100077767903319
It is my task to execute poster materials for the program's thumbnails broadcast on Facebook. I am also the one who plans the design for the program's logo. I am also assigned to any graphic materials needed by the organization such as certificates, visual presentations, and program announcements
2020
-
2024
The Accents Clothing
(Layout Artist/ Freelance)
https://www.facebook.com/@theaccentsclothing
Compiling and modifying designs using Adobe Photoshop in preparation for printing.
2020
-
2022
Kampfire
(Social Media Manager/ Freelance)
https://www.facebook.com/xKampfire
My responsibility is to take photographs and edit films
in order to create content
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Specialist
Respond to customer/client inquiries and provide strategic solutions to their problems.