2020
IT – Programming
Ama University / Senior High Graduate
More Info About Me
Hey there! I'm John Paul Espiritu, and I'm thrilled to share my unique blend of experiences with you. With a year of solid experience in customer service under my belt, I bring a fresh perspective to ensuring exceptional customer satisfaction. I've perfected the art of understanding and addressing customer needs, going above and beyond to provide stellar support and build lasting relationships. Trust me, I'm a true customer advocate who believes in always exceeding expectations.
But that's not all. I've also spent a year as a real estate virtual assistant, delving into the fascinating world of the industry. From conducting market research and managing listings to coordinating appointments and handling administrative tasks, I've got a comprehensive skill set that ensures smooth operations and optimal client experiences. No task is too big or too small for me—I've got it all covered!
Wait, there's more! I've also proven my mettle as a sales representative. I thrive on connecting with potential customers, understanding their unique needs, and delivering tailored solutions. My charismatic personality and persuasive communication skills have consistently driven revenue growth and sealed impressive deals. When it comes to negotiation and client satisfaction, I've got the magic touch.
What makes me stand out from the crowd is my unwavering passion for delivering exceptional service and my versatility across multiple domains. I'm a quick learner, always ready to adapt to new environments and handle diverse responsibilities. Attention to detail is my middle name, and I'm dedicated to fostering positive experiences in everything I do. Trust me, I'm the secret ingredient your team needs.
So whether you need top-notch customer support, streamlined real estate operations, or a sales powerhouse to drive your business forward, I'm your go-to professional. With my eye-catching personality and unmatched dedication, I'm ready to make a remarkable impact. Let's join forces and make excellence our standard. Together, we'll achieve greatness.
My Skills and Competencies
Lead Generation
Real Estate Virtual Assistant
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
ZparQ BPO
(Sales Agent)
• Responsible for using their knowledge of company products or services to connect with consumers and generate sales for their employer. Their duties include developing sales pitches to sell products or services, making cold calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like invoices or client contracts.
• Be knowledgeable about the product
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Negotiate prices and terms and prepare sales agreements
• Collaborate with colleagues in many different sectors
• Maintain contact lists and follow up with customers to continue relationships
2022
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2022
Amvisicorp (AM Virtual Sourcing international corporation)
(Agent)
A real estate cold call is a way for realtors to find new clients by making phone calls and advertising their services. Usually, real estate professionals have no prior connection to the people they're calling. When someone answers their call, real estate agents quickly introduce themselves and determine if the call recipient is a potential customer.
2020
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2021
Concentrix
(Customer Service Representative)
• A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
• Responsibilites:
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
My Services
Lead Generation
the process of identifying and attracting potential customers for a business
Real Estate VA
provides administrative support to real estate professionals remotely
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.