2017
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Montessori Professional College
More Info About Me
Hi! I’m a Customer Support Specialist with 4+ years of experience providing top-notch service through email, chat, and social media. I love helping customers, solving problems, and making sure every interaction is smooth and positive.
I’m skilled in using Salesforce, Slack, Microsoft Teams, G Suite, and other tools to stay organized and efficient.
Beyond work, I enjoy trying new cuisines, thrifting, and spending time with my family. I believe in bringing positivity, patience, and problem-solving to everything I do.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
2024
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2025
Unlocked Fans
(Social Media & Sales)
• Managed client interactions on social media, ensuring smooth communication and customer satisfaction.
• Performed basic photo and video editing to enhance content quality and engagement.
• Drove sales through personalized responses and strategic customer engagement.
2023
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2024
KOAS Marketing
(Social Media & Sales)
• Responded to customer inquiries on social media platforms, fostering strong client relationships.
• Drove sales by effectively communicating product information and addressing customer needs. • Ensured timely follow-ups and maintained customer engagement throughout the sales process.
2019
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2022
Teletech
(Customer Service / Escalations Agent)
• Delivered chat and email support to resolve customer inquiries promptly and professionally.
• Handled escalated cases with a focus on de-escalation and customer satisfaction.
• Ensured first-contact resolution by troubleshooting and addressing customer concerns effectively
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.