2016
BACHELOR OF ARTS IN LITERATURE
UNIVERSITY OF SOUTHEASTERN PHILIPPINES
More Info About Me
Versatile and accomplished professional with expertise in Social Media Management, Executive Assistance and Medical Virtual Assistance. Goal-oriented Social Media Manager aiming to enhance brand visibility through creative strategies. Detail-oriented Executive Assistant with strong organizational and communication skills, dedicated to optimizing productivity for executives. Medical Virtual Assistant committed to maintaining confidentiality and accuracy while efficiently managing healthcare administrative tasks in a virtual setting. Seeking challenging roles to apply skills and contribute to the success of dynamic organizations.
My Skills and Competencies
Social Media Management
Data Entry
Administrative Management
Attention to Detail
Certificates
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My Experience and Education
2019
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2023
CITY GOVERNMENT OF DAVAO – Lingap Para sa Mahirap
(OFFICER-IN-CHARGE)
I played a pivotal role in overseeing and managing the day-to-day operations of Lingap Para sa Mahirap office within the City Government of Davao. Responsible in providing leadership, strategic direction, and efficient management of resources to ensure the effective delivery of services to the residents of Davao City. I supervised a team of 86 staff members and collaborate with various stakeholders to achieve departmental goals.
Responsibilities:
1. Leadership and Management:
• Provide effective leadership to the department, ensuring that all staff members work towards the achievement of the city's goals and objectives.
• Supervise, mentor, and motivate a team of 86 staff, fostering a positive and collaborative work environment.
• Implement performance management systems to enhance employee productivity and professional growth.
2. Operational Oversight:
• Oversee the day-to-day operations of the department, ensuring that services are delivered efficiently and in accordance with established policies and regulations.
• Develop and implement operational policies and procedures to streamline processes and enhance overall effectiveness.
3. Budgetary Control:
• Manage the department's budget effectively, ensuring fiscal responsibility and adherence to financial regulations.
• Identify cost-saving opportunities and allocate resources efficiently to meet departmental objectives.
4. Strategic Planning:
• Contribute to the development of long-term strategic plans for the department, aligning objectives with the overall vision of the City Government of Davao.
• Work collaboratively with other city departments to achieve integrated and cohesive city-wide planning.
5. Stakeholder Collaboration:
• Build and maintain effective relationships with internal and external stakeholders, including community groups, government agencies, and private sector partners.
• Represent the department in meetings, forums, and public events, fostering positive public relations.
6. Compliance and Reporting:
• Ensure the department's activities comply with relevant laws, regulations, and city policies.
• Prepare and submit regular reports on departmental activities, performance, and achievements.
2022
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2023
SUN LIFE GREPA FINANCIAL
(TRUSTED FINANCIAL ADVISOR)
As a Trusted Financial Advisor, I am a key player in helping clients navigate their financial journeys. My role goes beyond providing advice; it involves building lasting relationships based on trust and expertise. I guide clients through various financial decisions, helping them achieve their short and long-term goals while adhering to ethical standards and regulatory requirements.
Responsibilities:
1. Client Relationship Management:
• Build and maintain strong, trusting relationships with clients by understanding their financial goals, needs, and risk tolerance.
• Regularly communicate with clients to provide updates, address concerns, and offer guidance on financial matters.
2. Financial Planning and Analysis:
• Conduct thorough financial assessments for clients, considering their income, expenses, investments, and debts.
• Develop comprehensive financial plans that align with clients' goals, taking into account risk management and investment strategies.
3. Compliance and Ethics:
• Adhere to all relevant laws, regulations, and industry ethical standards.
• Maintain confidentiality and handle client information with the utmost discretion.
4. Continuous Learning:
• Stay updated on industry trends, financial products, and regulatory changes through ongoing professional development.
2016
-
2019
EAST DAVAO INSURANCE AGENCY, INC.
(Accounts Supervisor)
As a Non-Life Insurance Account Supervisor, I played a crucial role in managing and supervising the operations of non-life insurance accounts within our organization. I was responsible for ensuring the efficient and effective delivery of insurance services to clients, overseeing a team of professionals, and maintaining strong relationships with both clients and underwriters. My expertise in non-life insurance and leadership skills contributes to the success of our insurance services department.
Responsibilities:
1. Client Management:
• Act as the main point of contact for clients, addressing inquiries, providing policy information, and ensuring high levels of customer satisfaction.
• Collaborate with clients to understand their insurance needs, assess risk profiles, and recommend appropriate coverage solutions.
2. Team Leadership:
• Supervise and mentor a team of insurance account executives, providing guidance on complex client cases, underwriting procedures, and client relationship management.
• Conduct regular team meetings and training sessions to enhance the team's knowledge and skills.
3. Policy Administration:
• Oversee the issuance and administration of non-life insurance policies, ensuring accuracy and compliance with contractual obligations.
4. Client Retention and Growth:
• Proactively identify opportunities for upselling, cross-selling, and expanding insurance coverage for existing clients.
• Develop and implement strategies to enhance client retention and satisfaction.
5. Compliance and Reporting:
• Ensure compliance with industry regulations, company policies, and legal requirements.
• Prepare and submit regular reports on key performance indicators, client feedback, and team productivity.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Medical Virtual Assistant
Manages patient communication, maintains health records and supports healthcare pros in virtual tasks for efficiency.
Executive Assistant
Provides high-level administrative support to executives, managing calendars, communications, travel arrangements, and c