2017
Bachelor of Science in Business Administration major in Financial Management
Magsaysay Memorial College
More Info About Me
Hi, I'm a 25-year-old graduate with a degree in Business Administration majoring in Financial Management. I have some experience working as a Customer Service Representative and Independent Advisor for Microsoft Xbox Community. In terms of skills, I believe I have strong communication skills, both written and verbal, as well as excellent customer service skills. I've had some experience in handling and resolving customer complaints and issues, and my background in financial management has given me skills in budgeting, financial analysis, and data management.
My Skills and Competencies
Amazon Product Listing
Amazon Product Research
Graphic Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
2020
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2023
Directly (OnDemand)
(Microsoft Xbox Advocate / Independent Advisor)
As a Microsoft Xbox Advocate and Independent Advisor, I provide prompt and accurate solutions to Xbox users' issues by troubleshooting technical problems, offering guidance on features, and assisting with account and billing inquiries. Through chat sessions, I share my expertise to ensure customers receive excellent support while staying up-to-date with the latest Xbox trends to offer relevant information.
2017
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2020
Teleperformance
(Customer Service Representative for Xbox Support)
Provide customer service for Xbox product inquiries, game issue resolution, account management, and technical support. Respond with friendly professionalism and detailed product knowledge. Collaborate with the team for customer-focused solutions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.