2016
Hotel And Restaurant Services
Rizal Experimental Station and Pilot School of Cottage Industries
More Info About Me
With over six years of experience as a customer service associate and supervisor, I have effectively led teams, optimized healthcare resources, and enhanced customer satisfaction while managing remote agents. Additionally, with nearly three years in utilization management, I have conducted reviews, driven process improvements, and ensured compliance while fostering operational efficiency and upholding service quality standards in dynamic environments.
My Skills and Competencies
Social Media Management
Data Entry
Utilization Management for Inpatient and Outpatient Authorization
Team Leader/Supervisor
Medical VA
Customer Service Representative
Certificates
My Experience and Education
2024
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2024
Dalles Management
(Account Manager)
As an Account Manager, I specialize in building and nurturing strong client relationships
to ensure their satisfaction and success. I lead teams to exceed sales targets by developing and
executing strategic plans while staying ahead of market trends. My expertise includes analyzing data to
identify growth opportunities, creating detailed performance reports, and presenting actionable insights
to clients. By collaborating with cross-functional teams, I ensure seamless alignment with client
expectations and drive revenue growth. I thrive in adapting services to meet evolving market demands,
always focused on delivering exceptional value and fostering long-term client loyalty.
2021
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2024
ResultsCX
(Team Leader)
As a Team Leader, I manage a group of over 10 agents, focusing on their growth and
development through hiring, performance evaluations, and coaching, while fostering a positive and
motivated team environment to achieve targets. I oversee daily operations, ensuring that agents have
the tools, resources, and knowledge they need to deliver exceptional service, while also assisting with
resolving customer issues as needed. By conducting call monitoring and desk-side coaching, I provide
actionable feedback to enhance performance and consistently meet service levels. I maintain accurate
records of account resolutions, monitor team workflows, and implement updates from training and
team meetings to drive continuous improvement and operational excellence.
2019
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2021
ResultsCX
(Customer Service Representative)
As a Customer Service Representative, I specialize in processing outpatient and inpatient authorization requests, ensuring compliance with HIPAA regulations. Collaborating with service providers, I streamline procedures to support excellent customer service. My familiarity with CPT and DX codes allows me to efficiently handle authorization requests and ensure accuracy.
With expertise in managing customer inquiries across various channels, I resolve issues promptly, adhering to company policies. My strong knowledge of product functionality and troubleshooting enables me to handle technical issues and escalated complaints efficiently, consistently exceeding performance targets.
A skilled multitasker, I accurately document calls and enhance customer experiences. Driven by exceptional communication, problem-solving, and technical skills, I am dedicated to delivering outstanding support and contributing to organizational success.
My Services
Medical Customer Representative
Experienced in medical customer service, providing support with empathy, accuracy, and a focus on patient satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
I excel in data entry, ensuring accuracy and efficiency in managing large volumes of information.
Team Leadership
Proven team leadership skills, effectively guiding and motivating teams to achieve goals and maintain high performance.