N/A
BS Accountancy
Lyceum of the Phils - Manila
More Info About Me
A detail-oriented Virtual Assistant and customer service advocate with experience providing support and ensuring projects are completed on time and with extreme confidentiality. I help my clients by taking care of the tedious tasks such as calendar management, setting up appointments so they'd be able to focus more on growing their business.
My Skills and Competencies
Social Media Management
Data Entry Specialist
General VIrtual Assistant
Certificates
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My Experience and Education
2020
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2022
Acquire BPO
(Account Ownership Specialist)
Answered and assisted users in retrieving their account through email inquiries.
2018
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2019
TDCX
(Tier 2 Customer Service Representative)
Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete account, product, and service information by using the right methods or tools. Resolve product or service problems by clarifying customers' complaints.
2015
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2018
Sitel PH
(Technical Support Representative)
Provided help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.