2020
Aeronautical Engineering
Holy Angel University
About Me
A patient, goal-oriented person, an explorer, a dependable professional, and a self-motivated person with outstanding skills and knowledge in computer data entry using Microsoft Office applications and bookkeeping.
With almost a year of experience in Customer Support Service – TopData Global IT Solutions – as a Non - Voice Technical Service Representative whose job is to gain sales, provide technical and non-technical information, and update all the billing information of our client in our back end. I was able to quickly adapt to changes in the software, manage my time properly, and develop my communication skills both in virtual and non-virtual. Furthermore, I am a detail-oriented person as well as a team member and I have a strong attention to detail. I am sure that I will adapt well with the any environment.
As a virtual assistant, I am always open for new learnings and I will constantly find ways in developing my skills to be better than what I was before. I’ll be glad to provide you the services that you need to make you and your business successful – You can count on me!
My Skills and Competencies
Product Lister
Bookkeeper
Data Entry / Web Researcher
Certificates
My Experience and Education
2021
-
2022
TopData Global IT Solutions
(Technical Support Representative)
• Maintaining a consistently upbeat, sympathetic, and professional attitude with customers.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels such as Zendesk CRM
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing applications/request of our customers billing information using the company back end software.
• Keeping records of customer interactions/chat generations, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Report any missing or un-updated resources in our internal software's and library.
My Services
Bookkeeper
Maintain accurate financial records, preparing financial statements, and providing advice on financial matters.
Data Entry
Provide specific and detailed Research, Data extraction Data Entry, File conversions and other virtual assistant tasks.
Product Lister
Ensure accuracy and consistency in product information, such as pricing, product descriptions, and product images.