2018
Vocational Course Major In Cookery
Hilongos National Vocational School
More Info About Me
I am a Work/task-oriented person and Brave, confident in talking and tend to control the conversation.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Lead Generation
Certificates
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My Experience and Education
2022
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2023
Sutherland Global Services
(Customer Service Representative)
Take phone calls to assist customers of Directv.
Help customers with their billing disputes.
Facilitated TV package changes.
Provided promotions.
assisted customers in ordering Pay-Per-View shows
Ensured smooth payment processes for their bills
I was responsible for selling AT&T fiber internet services and DIRECTV equipment.
Make sure to deliver an excellent customer service experience.
2019
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2022
VXI Global Holdings B.V
(Rention Specialist and Subject Matter Expert)
Help customers with billing disputes.
Retain Customers from canceling their cellphone service.
Provide Loyalty discounts or promotions for the customer.
Change customers' cellphone plan packages.
Delivers an excellent customer service experience.
Manage a team to hit the daily and Monthly targets for the required KPIs.
Manage Escalation calls from the customer.
JUNE 2019
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OCTOBER 2019
Teleperformance
(Technical Support Representative.)
Assist customers in troubleshooting their cable boxes, internet modems, and home phones.
Process orders for new equipment orders.
Change customer's TV packages.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.