Hey I am John

More Info About Me

I am a seasoned professional with a strong foundation in Bilingual Spanish and English Human Resource Workforce Management and over a decade of experience in the Business Process Outsourcing (BPO) industry. During my 10-year journey in this dynamic field, I've honed my skills and expertise to become a proficient and adaptable leader.

A significant portion of my career, 3 years to be exact, has been dedicated to Spanish Bilingual Human Resource Workforce Management. This role has allowed me to leverage my language skills and cultural awareness to excel in managing and optimizing diverse teams, aligning them with organizational goals and ensuring the highest level of employee satisfaction.

My journey in the BPO sector has been marked by continuous learning and growth. I've had the privilege of working on projects that demanded creative problem-solving, effective communication, and resourceful decision-making. It's a field that thrives on adaptability, and I pride myself on embracing and excelling in that ever-changing landscape.

Beyond my professional life, I maintain a strong commitment to personal and professional development. I am dedicated to staying current with industry trends and best practices, ensuring that I provide the highest level of value to my team and organization.

I am excited about the possibilities of the future and how I can contribute to the success of your organization. If you'd like to connect or explore potential collaborations, please don't hesitate to reach out to me at . I look forward to the opportunity to discuss how my skills and experience can benefit your team.

John Michael Miguel
Bacoor City, Philippines
Freelancer
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My Skills and Competencies

Human Resource Administrative
Social Media Management
Data Entry

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor of Science in Management Accounting

University of Makati

2020 - 2023
Conduent Business Processing Philippines Inc.
(Human Resource Administrator IV: Bilingual Spanish & English)

-Maintain accurate employee records and databases, including personal information, employment details, compensation, and benefits data.
-Process and manage employee transactions such as hiring, terminations, transfers, and promotions, ensuring compliance with company policies and procedures.

2018 - 2020
Teleperformance Philippines
(Conference Coordinator, WorkforceStaff, Operation Supervisor)

-Coordinate and schedule teleconferences,ensuring that all participants are aware of thedate, time, and dial-in details.
-Manage the technical aspects of teleconferences, including setting up conference lines, troubleshooting any technical issues, and providing support to participants during the call.

2016 - 2017
Visa Business Processing Center Inc.
(Customer Service Specialist)

-Assisting Visa Customers Worldwide (US, LATAM, EUROPE, RUSSIAN FEDERATION,
AFRICA, MIDDLE EAST AND ASIA) to block or prevent fraudulent activities due to lost, stolen, compromise visa cards.
-Provide assistance for visa customers to access their funds by processing Emergency Card Replacement or Emergency Cash in any part of the world.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry

Search the Internet for information on a wide variety of topics.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Bacoor City,
Philippines


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