2016
Bachelor of Arts in Psychology with Human Resource Management Certificate
University of St. La Salle
More Info About Me
I have a Bachelor of Arts degree in Psychology with additional Certificate in Human Resource Management. My work experiences focus on customer service assistant in one of the top real estate company in the Philippines. I also have extensive experience in office administration, secretarial and human resources.
My Skills and Competencies
Social Media Management
Graphics Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
SM Development Corporation
(Customer Service Account Analyst)
• Receive queries, requests, and complaints from clients via phone call
• Provide proper validation and pre-screening of requests
• Analysis and handling of critical accounts with complaints
• Coordinate with appropriate resource for resolution of urgent concerns
• First call resolution by coordinating with Department Managers of concerned units and monitoring of escalated accounts
2018
-
2019
Concentrix
(Subject Matter Expert)
• Provides real time support to customer service agents
• Takes supervisory calls for complicated or unresolved matters
• Acts as point of contact if there are no Team Leaders available
• Preparation of end of day reports to be submitted to Management
• Provides extensive knowledge on a certain product to assist customer service agents and customers
• Supervises the performance and development of trainees
• Assists the trainer in conducting training for new learners
• Coach agents for improvement of their communications skills
March 2022
-
May 2022
Freelance
(Data Entry)
Transcribing client YouTube Video to PowerPoint Presentation
October 2022
-
April 2024
Global Strategic
(Back Office Associate)
1. Administrative work, data entry, order processing, online research, customer service, virtual reception, handling appointments and calendar Management/
2. Processing Maintenance Work orders
3. Processing Applicants to lease a property
4. Checking important documents
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.