2008
St. Anthony College of Technology
High School Diploma
More Info About Me
Throughout my career, I have always worked in customer service, It has helped me expand my knowledge and improve my soft skills. My values regarding customer service, research and attention to detail have helped me support customers.
My Skills and Competencies
Data Entry
Customer Service Representative
Bookkeeping Virtual Assistant
Certificates
My Experience and Education
02/2023
-
03/2023
Digital Byte Financial Service
(BOOKKEEPING VIRTUAL ASSISTANT)
• Xero System Navigation
• Create Quotes & Invoices, Create Purchase Orders & Bills, Create Repeating Bills/Invoices
• Spend & Receive Money Transaction
• Fixed Assets Register & Run Depreciation
• Journal Entries
• Overpayment & Prepayment
• Bank Reconciliations
• Hubdoc Management, Payroll Management & Manage Employee
• Simpler & Full BAS Preparation and IAS Preparation
• Income Tax Preparation
2020
-
2021
Alorica Inc.
(UPS Customer Service Associate)
* Respond to all customer calls, providing customers with general information.
* Order fulfillment
* Preparing quotes.
* New account set ups.
* Shipment tracking and Brokerage.
2019
-
2020
Iqor Philippines
(Capital One Customer Service Associate)
* Inform customers on the details of their account such as balance, due date, and minimum payment due.
* Assisting customers to enroll in online banking platform and assist them through navigating the site.
* Update customer account information and Help customers solve any issues or problems that may arise with their account.
2017
-
2018
Sutherland Global Services
(Amazon Customer Service Associate)
* Assist the customer by answering questions about products and services,.
* Providing information about the status of an order or shipment.
* Processing returns and replacements.
* Answering questions about shipping rates or methods.
* Processing payments by taking credit card information over the phone or online through websites.
* Handling customer complaints regarding orders that were damaged or incorrect.
2015
-
2017
Santiago Air Travel
(Travel Consultant)
We advise clients about suitable travel options in accordance with their needs, wants and capabilities. In addition, We help them plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.
2013
-
2015
Shakey's Pizza Parlor
(Restaurant Staff)
As a restaurant staff we are responsible for presenting menus to customers. We takes orders and answers questions on meal items. We makes recommendations and serves food/beverages to customers. We prepares the bill that itemizes total meal costs and sales taxes. we performs cashiering duties. We are also be required to prepare the food.
My Services
Data Entry / Product Researcher
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