2015
Bachelor of Science Information Technology
Laguna State Polythecnic University
More Info About Me
Hello there! I’m John, and I'm a tech guy with a passion for all things technology. With 7 years of experience in the industry, I've developed a deep understanding of the latest trends, tools, and techniques that drive innovation and progress in the tech world.
My approach to technology is rooted in a problem-solving mindset and a commitment to delivering practical solutions that meet the needs of businesses and individuals alike. Whether you're looking to streamline your operations, improve your cybersecurity, or develop a cutting-edge app, I'm here to help.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2016
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2023
Gulf Plastic Industries W.L.L.
(Desktop Administrator)
• Responsible for diagnosing, researching and resolving network, hardware, operating system, and application software problems for classified and unclassified computer systems
• Designed and developed a system to manage all Specialized Software Licenses for the Company that enabled to provide fast and accurate service
• Managed over 40 users across multiple systems, and provided third-level technical support for external and internal users
• Responsible for configuration of Deployable Analytical Systems Tools for the employees
• Provided remote desktop support and intermediate server administration/ configuration (Google Suite / Active Directory / NAS Storage)
• Designed auto-backup for Company Emails and files
• Redesigned sections of the website to ensure a more attractive and user-friendly experience
• Designed custom graphics for the Company
2015
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2016
FSD Fondation Suisse de Déminage (Makati City, Philippines)
(IT Supervisor)
• Managing and supervising a team of IT professionals, including hiring, training, and performance management.
• Developing and implementing IT policies and procedures to ensure the security and integrity of IT systems and data.
• Overseeing the installation, configuration, and maintenance of hardware, software, and network systems.
• Managing IT projects from start to finish, including planning, budgeting, and resource allocation.
• Collaborating with other departments to identify and address IT needs and requirements.
• Ensuring that IT systems and services are available and reliable, and that downtime is minimized.
• Responsible for technical issues/ reports to be submitted to FSD Head Quarter Office (Geneva)
2012
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2013
META7, Services, (Makati City, Philippines)
(Technical Support II)
• Responding to technical support requests via phone, email, or chat in a timely and professional manner.
• Diagnosing and resolving technical issues related to software, hardware, and other computer systems.
•Providing guidance and training to end-users on how to use various software applications and hardware devices.
• Escalating complex technical issues to senior technical support staff or other departments as needed.
• Documenting technical support requests and resolutions in a ticketing system.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.