2016
Bachelor of Science in Information Technology
AMA Computer Learning Center College
More Info About Me
I am highly motivated professional with nearly five years of experience in Management, Administration, and Customer Service. My experience includes executing customer service operations, virtual assistance, and handling administrative tasks. With a passion for delivering exceptional results and a commitment to maintaining work-life balance. My aim is to utilize my current skill set to contribute effectively to the achievement of the company’s goals and experiences in the virtual workplace.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
E-commerce VA
Customer Service Representative
Certificates
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My Experience and Education
2022
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2024
Parado Group of Companies
(HR Assistant)
I contribute to payroll preparation by supplying important data, ensuring accuracy and efficiency in the process. Additionally, I facilitate staff orientations and maintain updated records for new employees, ensuring a smooth onboarding experience. Supporting day-to-day HR operations, I manage various tasks such as scheduling meetings, interviews, and HR events, while also maintaining organized agendas. Furthermore, I serve as a point of contact for addressing employee inquiries regarding HR issues, rules, and regulations, encouraging a supportive and compliant workplace environment.
2019
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2022
Teleperformance Philippines
(Customer Service Representative)
In my role, I assist sellers with a range of tasks including resolving product listing issues, managing different order types such as FBA, MFN, and MCF, processing removals and reimbursements, coordinating FBA shipments, facilitating ASIN reinstatement, and addressing various Amazon account issues. Additionally, I analyze Fulfillment Reports to collect insights and provide troubleshooting guidance for any listing problems that occur. Moreover, I actively contribute to the resolution process by creating internal review tickets for addressing listing issues efficiently.
2017
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2018
Pacific Business Link
(Internal Invoice Admin)
In my role, I handle the procurement of servers from providers through email and chat channels, ensuring efficient communication and timely transactions. I negotiate with providers to secure competitive prices, leveraging my skills to optimize cost-effectiveness. Additionally, I maintain accurate records by updating order statuses and setting up servers in management systems, while also managing monthly recurring invoices. Furthermore, I monitor server performance and promptly address any issues by communicating effectively with providers, ensuring smooth operations and uninterrupted service delivery.
My Services
E-Commerce VA
I will help you manage orders, customer queries, and inventory for smooth online operations.
Data Entry / Web Researcher
I efficiently handle data entry tasks and conduct web research, ensuring accurate and timely results.
Graphics Design
With a keen eye for detail and a passion for creativity, I excel in producing designs that leave a strong impression.
Customer Service
I provide excellent customer service, addressing inquiries and resolving issues promptly and courteously.