2013
BSBA Major in Marketing Management
Polytechnic University of the Philippines
More Info About Me
A dedicated and results-driven professional with a strong background in marketing, customer service, and technical support. With experience as a Senior Process Executive at YouTube TV, I excel in handling complex customer queries and providing efficient technical solutions. My marketing expertise, honed through roles such as an Account Executive at Octaplas Industrial Services, allows me to create impactful strategies and manage online campaigns effectively.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
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2024
Cognizant Technology Solutions
(Senior Process Executive for Google - YouTube TV)
Provide customer service by handling queries through email ,chat, or over the phone.
Process requests for refunds, cancellations, or transactions that require adjustment to member accounts .
Review customer accounts and transactions.
Receive orders, calculate charges and process payments.
Monitor customer satisfaction levels.
Give detailed explanations of services or products.
Work with a sales team to create better methods to address customer complaints.
2023
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2023
Cognizant Technology Solutions
(Senior Process Executive for Google - Waze Ads)
Responsible for implementation of Campaigns for Online Ads Account.
Handle Sales and Client queries using Saleforce CRM.
Educate clients about Campaign policies and guidelines.
Provide detailed instructions to the Campaign Implementation Team to properly execute clients’ campaign request.
Concisely collaborates with Sales and Agency partners to resolve critical issues and inquiries on clients’ ads campaign.
Analyze and interpret data given by clients.
Create Media Plans for the Implementation Teams’ reference.
Review Campaigns and ensure implementation follows company guidelines.
2021
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2023
Department of Science and Technology - ITDI
(Project Assistant II > Project Assistant III)
Responsible for Project team’s communication and coordination with the different Regional Stakeholders.
Conduct data gathering for different project research activities and studies
Provide different reports for different project activities (Travel reports, Terminal reports, Monthly, Quarterly, etc.)
Implement Internal Surveys and Focus Group Discussions among stakeholders.
Contribute to different project research activities.
Conduct visits and relevant research to different DOST regional offices.
Perform administrative task.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.