2019
BS in Marine Transportation
Asian Institute of Maritime Studies (AIMS)
Your Ultimate Digital Ally
I am a dynamic professional with a multifaceted background in Marine Transportation and Real Estate Management, currently excelling as a Chat Support Associate. My career commenced in the maritime industry as a Deck Cadet, where I gained valuable international experience. Transitioning into real estate, I advanced from Real Estate Agent to Unit Manager, where I took charge of digital marketing initiatives. In this role, I managed all aspects of social media, including graphic design, content creation, and strategic planning, effectively acting as a Social Media Manager.
My diverse experience has honed my skills in multitasking, problem-solving, and providing exceptional administrative support. I am passionate about leveraging my strong customer service expertise and comprehensive background to excel as a Virtual Assistant. I am dedicated to delivering high-quality service and contributing to organizational success through efficient virtual support.
My Skills and Competencies
Social Media Management
Graphic Design
Content Creation
Data Entry
Digital Marketing
Customer Service
Lead Management
Adaptability
Certificates
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My Experience and Education
2024
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Present
Craft Learn Printables
(Social Media Manager)
As the Social Media Manager for Craft Learn Printables, I develop and execute tailored strategies to boost online visibility, drive engagement, and grow brand presence across multiple platforms, including Etsy, TikTok, and Instagram. My responsibilities include creating visually appealing content and optimizing posts to captivate the target audience and generate sales.
I manage all aspects of product photography and design—from editing photos to creating videos, ensuring that each post reflects the brand’s creative identity and resonates with potential customers. I'm in charge of scheduling, posting, and maintaining the content calendar, ensuring consistency and alignment with brand goals.
I actively monitor engagement across platforms, responding promptly to inquiries, messages, and comments. By staying up to date with social media trends, Etsy algorithms, and platform updates, I adapt strategies to remain competitive in the marketplace.
Additionally, I leverage data analytics to track post-performance and campaign success, using insights to optimize future strategies, enhance product visibility, and maximize conversions. My goal is to seamlessly manage the brand’s online presence while fostering a vibrant and engaged community around Craft Learn Printables.
2024
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Present
FREELANCER – SOCIAL MEDIA MANAGER (Public Figure/Influencer)
(Social Media Manager)
As a Social Media Manager, I oversee the online presence of a well-known public figure in the lifestyle and entertainment space. I create and implement customized social media strategies across Instagram, Twitter, and Reddit to grow audience engagement, enhance brand awareness, and maintain a consistent and authentic digital presence.
I manage content creation, including visuals, short-form videos, carousels, and engaging copy, tailored to match the client’s voice and appeal to their audience. I also handle community management—responding to comments, direct messages, and inquiries with professionalism and consistency.
Utilizing social media analytics, I track content performance and identify opportunities to optimize strategy. I stay ahead of trends, platform updates, and new features to ensure the brand remains visible, relevant, and engaging.
Through data-driven insights and a creative approach, I help my client connect with their audience meaningfully and maintain a strong, growing presence across key social platforms.
2024
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Present
UXDGI
(Chat Support Associate)
My role involves In my role as a Chat Support Associate, I provide timely and efficient customer support through chat platforms. My responsibilities include handling customer inquiries, resolving issues, and offering information about products and services. Utilizing my excellent communication skills, I ensure a positive customer experience by addressing concerns professionally and accurately.
I maintain detailed records of interactions, collaborate with other support teams as needed, and strive to meet or exceed customer satisfaction goals. Additionally, I stay updated on product knowledge and company policies to provide well-informed assistance. Given the diverse nature of our clients, I interact with various types of guests to effectively support their needs and generate leads for our clients.
2021
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2024
Property Company of Friends, Inc.
(Unit Manager)
As a Unit Manager in Real Estate, I oversee a team of 20-40 sales agents, ensuring they are well-trained in client interactions, effective communication, and sales techniques. I focus on guiding agents to properly explain and sell properties, enhancing their ability to close deals successfully.
In addition to managing sales agents, I handle the digital marketing for our team. This includes content creation, determining what to post, and designing graphics related to our listings. I also take on tasks assigned by higher management, ensuring that we meet our quarterly sales quotas.
I manage a diverse portfolio of properties, ensuring smooth operations and effective tenant relations. My responsibilities include managing leases, coordinating maintenance, and monitoring financial performance. Leading the team, I prioritize excellent service, budget management, and regulatory compliance, contributing to the success and growth of the properties under my management.
2020
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2021
Global Gateway Maritime Services, Inc.
(Messman/Deck Cadet)
Originally a Messman, I was promoted to a Deck Cadet. As a Messman, I supported galley operations, ensuring cleanliness and assisting with meal preparation onboard. Now as a Deck Cadet, I assist with navigation, safety duties, and training to become an officer.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Branding and Identity
Create cohesive brand identities with logos, business cards, and brand materials to reflect your brand’s core values.
Content Creation
Produce engaging and relevant content, including text, images, and videos, tailored to captivate your target audience.
Social Media Graphics
Design eye-catching graphics for social media posts, ads, and banners to enhance engagement and brand visibility.
Market Research
Conduct in-depth market research for insights on property values, trends, and competitors to guide strategic decisions.
Organizational Proficiency
Master multitasking, prioritize tasks, and maintain structure to ensure efficient and smooth workflow management.