John Marwinn Calopez

Social Media Manager
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Contact Information
  • +63956-734-4989
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  • calopezzjohnmarwinn@gmail.com
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  • Alabang, Muntinlupa
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Career Objective

To apply my diverse skills in social media marketing, data entry, graphic design, and real estate support to contribute effectively to a dynamic organization. I aim to leverage my expertise to drive business growth, enhance operational efficiency, and deliver innovative solutions in a collaborative environment.
Education
2016-2019

Bachelor of Science in Marine Transportation
Asian Institute of Maritime Studies
Manila, Philippines
Skills

• Excellent knowledge in Microsoft Office applications like Word, PowerPoint, and Excel.

• Intermediate skills in customer service portals like Zendesk, Newsxtend, Webcom, and ZoomInfo.

• Intermediate skills in photo and video editing software like Adobe Photoshop, Adobe Premiere Pro, DaVinci Resolve, and Final Cut.

• Knowledgeable experience in communication tools Like Skype, Zoom, and Google Meet.
Work Experience

2024 - Present
Social Media Manager
Craft Learn Printables

- Develops and implements tailored social media strategies aligned with business goals to enhance brand visibility, increase engagement, and boost product sales.
- Creates and edits visually appealing content, including product photos and videos, for posting across multiple platforms such as Etsy, TikTok, and Instagram.
- Manages the scheduling, posting, and optimization of content to ensure consistency and alignment with the brand’s creative identity.
- Monitors and engages with the audience on social media channels by promptly responding to comments, messages, and inquiries in a friendly and professional manner.
- Keeps up-to-date with social media trends, Etsy algorithms, and platform updates to leverage new features and adapt strategies effectively.
- Tracks and analyzes social media performance metrics to identify trends, draw insights, and optimize future content and campaigns based on data-driven results.
- Plans and executes social media campaigns, product launches, and promotions to increase reach, foster engagement, and drive community growth.

2024 - Present
Freelancer- Social Media Manager
ProVA PH

- Develops and implements social media strategies aligned with business goals to increase brand awareness, drive traffic, and generate leads.
- Creates engaging and relevant content for various social media platforms, including text posts, videos, images, and other multimedia formats.
- Monitors and engages with the audience across social media channels, responds to comments, messages, and inquiries in a timely and professional manner.
- Keeps up-to-date with social media trends, best practices, and platform updates to implement new features and strategies effectively.
- Monitors social media analytics to track performance metrics, analyze trends, and optimize strategies based on data-driven insights.
- Plans and executes social media campaigns, promotions, and contests to increase reach, engagement, and follower growth.

2024
Chat Support Associate
UX Direct Global, Inc.

- Assists guests from Australia, New Zealand, USA, and the UK, creating meaningful interactions and addressing their inquiries through chat platforms.
- Delivers timely and efficient customer support through chat platforms, handling inquiries, resolving issues, and providing detailed information about products and services.
- Utilizes excellent communication skills to ensure a positive customer experience, addressing concerns with professionalism and accuracy to foster meaningful interactions.
- Maintains detailed records of interactions, collaborating with support teams as needed to meet or exceed customer satisfaction goals and ensuring seamless support across all touchpoints.
- Stays updated on product knowledge and company policies, offering well-informed assistance and adapting to the diverse needs of clients across various industries.
- Interacts with a range of guests, generating leads and supporting client needs effectively while contributing to a high standard of service.

2021-2024
Unit Manager
Property Company of Friends, Inc.

- Supervised and led a team of real estate agents and support staff, providing guidance and support to ensure effective team performance and collaboration.
- Monitored individual and team performance, offering constructive feedback and implementing performance improvement plans to enhance productivity and achieve targets.
- Analyzed market trends and competition, identifying growth opportunities and strategic initiatives to stay ahead in the real estate market.
- Prepared regular reports on unit performance, key metrics, and market trends for senior management, facilitating informed decision-making and strategic planning.
- Built and maintained strong client relationships, ensuring high levels of customer satisfaction through attentive service and responsive support.

2020-2021
Deck Cadet/Messman
Global Gateway Maritime Services, Inc.

- Assisted in navigation and piloting of the ship under the supervision of licensed officers, contributing to safe and efficient vessel operation.
- Stood watch on the bridge, maintaining a vigilant lookout for potential hazards and ensuring the safety of the ship and crew.
- Participated in safety drills and exercises, enhancing familiarity with emergency procedures and contributing to overall ship safety.
- Assisted in routine maintenance of the ship's deck, including tasks such as cleaning, painting, and minor repairs to ensure vessel upkeep.
- Updated and corrected nautical charts and publications as directed by senior officers, supporting accurate navigation and voyage planning.
- Adhered to environmental regulations and best practices, focusing on waste management and pollution prevention to protect marine environments.
Character Reference

Dhamielyn A. Sarno, MIT
Project Manager
Pro VA Philippines
Email: dhamsarno@gmail.com
Mobile: +63915 832 5769