2013
Manufacturing Engineering Technology
PhilAsia Center for Science and Technology
My Skills and Competencies
Customer Care Specialist
Data Entry
Spreadsheet Optimization
Content Writing
Content Creator
Copywriting
Social Media Management
Certificates
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My Experience and Education
2017
-
Present
Synchrony Global Services Philippines Inc.
(eChat Customer Service Associate / Collections Representative / Peer Mentor)
Customer Service Associate - Provides quality service and build relationships with retail cardholders by accurately, effectively and consistently handling telephone credit card inquiries.
Collections Representative - Using great communication skills on educating customers regarding their financial situations and the benefit of making payments on their account.
Peer Mentor - Assisting new hires on developing and honing their collection skills and techniques without compromising any compliance practices and guidelines.
2016
-
2017
Alorica Alabang
(Customer Service Advocate)
Provide medical insurance associates, billing department of hospitals and medical professionals with their patient's medical insurance coverage and policies.
2013
-
2016
ScopeWorks Asia Inc.
(Quality Control Agent / Escalation Manager)
Quality Control Agent - Accurately transcribe and convert recorded voicemail messages into text.
Escalation Manager - Assuring the accuracy of messages especially with swear words and responsible for correctly tagging calls.