2012
Bachelor of Arts Major in Industrial Psychology
University of Cebu
More Info About Me
Experienced and results-driven Branch Operations Manager with 9 years of combined experience leading talented teams from different fields. Seeking freelance opportunities to work with clients and provide exceptional service utilizing my strong administrative skills, excellent time management abilities, and problem-solving skills. I am committed to delivering high-quality results and exceeding clients’ expectations.
My Skills and Competencies
Certificates
My Experience and Education
August 2021
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March 2023
Hi Way Burger Station (Own Business)
(SOCIAL MEDIA MANAGER)
• Planning: I plan the Marketing calendar ahead of time, at least 1- month in advance. Engaging with my audience: I reply to all queries on our Facebook page and resolve customer complaints.
• Creating visual content: I create visual content like images, graphics, and videos to make my posts more engaging and shareable.
• Create Posting regularly: I post on a regular schedule, whether daily or a few times a week. Consistency is vital to keeping my audience engaged.
• Measuring success: I regularly review my social media analytics to see what's working and what's not. This helps me make data-driven decisions about my social media strategy.
2023
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ONGOING
Freelancing
(EMAIL MARKETING SPECIALIST INTERN)
• Creating engaging email content: I make sure that the emails I create are engaging and valuable to our target audience.
• This means writing compelling subject lines, using clear and concise language, and highlighting the benefits of our products or services.
• Creating Content Calendar – I was assigned to create 1 monthly content calendar for 10 brands.
• Lead Generation- finding quality leads that need our Email Marketing services.
• Create Different Flow in Klaviyo (ESP).
2019
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2023
Goldilocks (SMBI)
(Cluster Manager)
• Handling 24 Stores in a Hybrid set-up. Micromanaging and remotely Managing stores that are too far.
• Analyzed sales data to manage cluster performance and make informed financial decisions.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Defined clear targets and objectives and communicated to other team members.
• Managed overstocking, restocking and inventory control procedures.
• Coordinating with Logistics for Smooth Delivery and receiving of Products
• Directed training and retraining of employees to boost performance and enhance business results.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Established team priorities, maintained schedules, and monitored performance.
• Effectively supervised personnel by implementing company policies, protocols, work rules and disciplinary action.
2018
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2018
Vismotor Corporation
(BRANCH MANAGER)
• Responsible for achieving Sales targets given by the management (monthly and quarterly).
• In charge of achieving Collection efficiency.
• Clerical and Administrative work.
• Strict Monitoring of Branch Performance.
• Overall monitoring of performance of Credit Service Investigator (s).
• Timely submitting of reports to Immediate Head.
• Ensure the safety of Motorcycle units inside the branch.
• Responsible for taking care of problematic accounts.
• Assist Credit Service Investigator in solving issues with their accounts.
• Maintained friendly and professional customer interactions.
• Gathered and reviewed customer feedback to improve operations.
2016
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2017
Seattle's Best Coffee
(Shift Manager)
• Provide Good Customer Service to All Foreign Guests and Local.
• Ensures the Quality of Beverages we serve to compete with other Brands.
• Contribute to Café's Profitability by pushing “Good neighbors Program” and Other Marketing Promotions such as SMAC card discount, Booky app, "Buy One, Take One" promo and tie up with other Tenant to Increase Sales and Profit.
• Strictly Monitor the Suggestive selling skills of Barista and consistency.
• Maintain Cleanliness and Sanitization of the Cafe.
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My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.