2014
Bachelor of Science in Electronics and Communication Engineering
New Era University
More Info About Me
Hello! My name is Kyzlle. I am a certified SEO Specialist, Content Writer, Social Media Manager and General Virtual Assistant. I chose this field because I can be versatile. I can do video editing, graphic designing, making and answering phone calls for clients, marketing, and doing Facebook ads. I am seeking a challenging position in your company, where I can use my creativity, experience, and dedication to contribute to your growth.
I also have a lot of experience and am a qualified SEO expert. Proficient in funnel analysis, keyword research, project management, content marketing, content creation, and website maintenance. I'm looking for a job in your organization right now.
I started off as an account expert, but I switched to freelancing since I can be whatever I want to be. I am available to serve as your content writer, social media manager, graphic artist, and video editor. A generalist freelancer. I enjoy learning new things, and I think the world of freelancing is the perfect fit for me.
To add more, I have arranged an entirely private room furnished with all kinds of virtual purpose elements like a professional computer, a strong internet connection, a backup power source, and a printer to ensure my 24 hours availability, which is very important for a Virtual Assistant.
My Skills and Competencies
Social Media Management
Graphic Designer
SEO Specialist
Content Creator
Certificates
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My Experience and Education
2019
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2021
Afni Inc.
(Business Representative)
-Handled telecommunication accounts for Large Business Customers in the United States of America.
-Resolving device issues using troubleshooting techniques and providing clear and concise information. Help drive sales by offering products and services that will improve the customer’s wireless experience. Reviewing account information and answering questions about billing or services.
2017
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2019
Alorica Inc.
(Customer Service Representative)
-Handled telecommunication accounts for Large Business Customers in the United States of America.
-Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns. Also builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances. Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service. -Appropriately disburses adjustments and account credits in accordance with T-Mobile policy. Approaches each call with a cando mindset and treats each customer with respect, courtesy, and a genuine desire to help.
2015
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2016
VXI Inc.
(Technical Support Representative)
Handled TV, high speed internet, and digital home phones. Shaping the customer experience with everything from basic technical advisory to troubleshooting and scheduling repairs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO Specialist
As a content writer and SEO expert. I have a passion for fulfilling my clients' visions. The initial stage in any busine