Concentrix CVG Philippines, Inc.
(Advisor, Customer Service)
As a seasoned professional in the BPO industry with two years of experience, I've developed a comprehensive skill set tailored to the demands of the role. Let's delve into my job responsibilities :
-Inbound Call Handling: One of my primary responsibilities is efficiently managing inbound calls, particularly for reservations. Whether it's booking car rentals, scheduling appointments, or processing customer inquiries, I excel in providing prompt and courteous service to callers while accurately recording their information.
-Outbound Calling: In addition to handling incoming calls, I'm proficient in making outbound calls to clients. This could involve confirming reservations, following up on inquiries, or conducting customer satisfaction surveys. I'm skilled at engaging with customers in a friendly and professional manner to meet their needs and enhance their experience.
-Data Documentation: Data documentation is a crucial aspect of my role. I meticulously record all relevant information obtained from calls, including customer details, reservation specifics, and any other pertinent information. I ensure that this data is accurately entered into the appropriate databases or CRM systems for future reference and analysis.
-Problem Solving: As a frontline representative, I encounter a variety of issues and challenges on a daily basis. I'm adept at analyzing problems quickly and finding effective solutions to resolve customer concerns or address any issues that arise during the reservation process. Whether it's modifying bookings, addressing billing discrepancies, or resolving conflicts, I approach each situation with a proactive and solutions-oriented mindset.
-Customer Service Excellence: Providing exceptional customer service is at the core of my role. I strive to exceed customer expectations by delivering personalized assistance, offering relevant recommendations, and ensuring that customers feel valued and appreciated throughout their interaction with the call center. I am patient, empathetic, and always willing to go the extra mile to ensure customer satisfaction.
