2019
Bachelor of Science in Information Technology
Far Eastern University - Diliman
Your Virtual Solutions Partner
Hi there! I'm Kenneth, and I’m here to help you break through barriers and elevate your virtual experience! Together, let’s redefine excellence and make your business goals a reality.
✔️ Flexible & Adaptable
Embracing change and finding innovative solutions—I'm always ready to take on new challenges and perform at my best, no matter the scenario.
✔️ Tech Savvy
Navigating digital platforms is my forte. I leverage technology to streamline processes, boost productivity, and achieve stellar results.
✔️Detail-Oriented
From organizing schedules to in-depth research, I ensure no detail is overlooked, delivering precise, high-quality outcomes every time.
✔️ Results-Driven
I’m all about achieving tangible results. Setting clear goals and exceeding expectations is my commitment to your success.
Let’s work together and make your business soar! Ready to get started?
My Skills and Competencies
Social Media Management
Graphic Designer & Video Editing
Data Entry
Certificates
My Experience and Education
2024
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2025
TaskUs
(Chat Support Representative)
■ Assist customers with inquiries, troubleshooting, and account-related concerns via chat.
■ Address and resolve problems efficiently or escalate complex cases as needed.
■ Manage multiple chat conversations while ensuring accuracy and professionalism.
2023
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2024
TaskUs
(Digital Support Representative (Content Moderation))
■ Checking user-generated content such as text, images, videos, and comments for appropriateness
■ Taking down content that violates platform rules, including hate speech, violence, explicit material, or misinformation
■ Ensuring users follow the platform's terms of service
2023
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2024
TaskUs
(Technical Support II)
■ Identify, analyze, and resolve software-related problems to ensure optimal system functionality.
■ Track and resolve technical support requests efficiently, ensuring timely issue resolution.
■ Provide guidance on system usage to enhance user efficiency and minimize recurring issues.
2022
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2023
Alorica
(Customer Service Representative / Technical Support I)
■ Answering customer inquiries related to products, services, orders, payments, or technical issues.
■ Diagnosing and resolving customer complaints or technical issues efficiently.
■ Billing and payment handling.
2020
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2022
St. Peter Life Plan Inc.
(Data Entry Specialist)
■ Accurately manage cash transactions, ensuring adherence to financial policies.
■ Efficiently process daily transactions, including claims, reinsurance (RI), transfers, and loans, while maintaining accuracy and compliance.
■ Track, analyze, and submit required financial and operational reports in a timely manner.
2019
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2019
Contego Technologies Inc.
(Graphic Designer)
■ Designed and developed visual content for print and digital platforms, including brochures, social media posts, banners, and presentations
■ Created brand identities from concept to completion, including logos, color palettes, and typography systems
■ Deliver cohesive visuals aligned with brand strategy and campaign goals
My Services
Video Editing
Integrating video files to produce a polished final video project.
Graphic Design
Crafting innovative and visually compelling graphical representations for both marketing and educational objectives.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Testimonials
Derek Torres
As John Kenneth Miranda’s team leader, I am thrilled to acknowledge his outstanding contributions and commendable attributes. John’s boundless energy and enthusiasm create a positive and dynamic atmosphere within our team. His ability to connect with everyone through his genuine honesty and sincere thoughts is a testament to his character.
John’s active participation and eagerness to engage in all activities demonstrate his unwavering commitment and dedication. He approaches every challenge with resilience, consistently overcoming obstacles with determination and grace. His contributions have been invaluable to our team’s success.
It is an honor to have John as a member of our team, and I look forward to his continued growth and exemplary leadership.
Gem Ryder Campillanos
Kenneth was an absolute GEM to have on our team. Despite the constant challenges of our job, like handling long queues of calls and dealing with upset customers, he always managed to keep a positive and cheerful attitude. He made our tough job bearable. Not only did he excel in his work, consistently meeting high performance standards, but he also went above and beyond to support his colleagues. Kenneth's resilience and reliability made him a trusted friend and a valuable member of our team.