2019
Bachelor of Science in Information Technology
Far Eastern University - Diliman
Your Virtual Solutions Partner
Hi there! I'm Kenneth, and I’m here to help you break through barriers and elevate your virtual experience! Together, let’s redefine excellence and make your business goals a reality.
✔️ Flexible & Adaptable
Embracing change and finding innovative solutions—I'm always ready to take on new challenges and perform at my best, no matter the scenario.
✔️ Digitally Savvy
Navigating digital platforms is my forte. I leverage technology to streamline processes, boost productivity, and achieve stellar results.
✔️Detail-Oriented
From organizing schedules to in-depth research, I ensure no detail is overlooked, delivering precise, high-quality outcomes every time.
✔️ Results-Driven
I’m all about achieving tangible results. Setting clear goals and exceeding expectations is my commitment to your success.
Let’s work together and make your business soar! Ready to get started?
My Skills and Competencies
Video Editing
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2025
TaskUs
(Chat Support Representative)
Provided exceptional customer support via live chat, assisting customers with inquiries, troubleshooting issues, and resolving complaints. Delivered prompt, accurate, and friendly service, ensuring customer satisfaction
2023
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2024
TaskUs
(Digital Support Representative (Content Moderation))
Monitored and reviewed user-generated content across various platforms to ensure compliance with community guidelines and legal standards. Identified and removed harmful and inappropriate content, maintaining a safe and positive online environment
2023
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2024
TaskUs
(Technical Support II)
Provided technical assistance when it comes to website problems, process payments for subscription. Assisted clients in handling newly purchased software and made sure that tools are working smoothly before utilization.
2022
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2023
Alorica
(Customer Service Representative / Technical Support I)
Handled basic troubleshooting, process billing, record payments and upgrading mobile devices for clients.
2020
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2022
St. Peter Life Plan Inc.
(Data analytics and Bookkeeping)
Handled data encoding and analysis, create branch financial reports, and process Planholder requests (eg. payments, transfer of rights, claims, return of investments)
2019
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2019
Contego Technologies Inc.
(Graphic Designer)
Handled logo designing, portfolio design for newly developed website, illustrations according to client specifications.
My Services
Video Editing
Integrating video files to produce a polished final video project.
Graphic Design
Crafting innovative and visually compelling graphical representations for both marketing and educational objectives.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Testimonials
Derek Torres
As John Kenneth Miranda’s team leader, I am thrilled to acknowledge his outstanding contributions and commendable attributes. John’s boundless energy and enthusiasm create a positive and dynamic atmosphere within our team. His ability to connect with everyone through his genuine honesty and sincere thoughts is a testament to his character.
John’s active participation and eagerness to engage in all activities demonstrate his unwavering commitment and dedication. He approaches every challenge with resilience, consistently overcoming obstacles with determination and grace. His contributions have been invaluable to our team’s success.
It is an honor to have John as a member of our team, and I look forward to his continued growth and exemplary leadership.
Gem Ryder Campillanos
Kenneth was an absolute GEM to have on our team. Despite the constant challenges of our job, like handling long queues of calls and dealing with upset customers, he always managed to keep a positive and cheerful attitude. He made our tough job bearable. Not only did he excel in his work, consistently meeting high performance standards, but he also went above and beyond to support his colleagues. Kenneth's resilience and reliability made him a trusted friend and a valuable member of our team.