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BSEd
St. Michael’s College of Iligan
More Info About Me
I am an experienced quality assurance analyst with 5 years of experience and a customer service representative with almost 8 years of experience.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2025
Ibex Global Solutions
(Quality Assurance Analyst)
* Auditing call recordings and chat transcripts
* Facilitate calibration sessions with the ops team and client
* Provide product and service analysis based on quality data
2018
-
2020
Teleperformance
(Customer Service Representative)
2017
-
2018
Alorica
(Customer Service Representative)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.