2015
Bachelor of Science in Information Technology
Jose Rizal University
More Info About Me
Hey there! I'm John Jay Luna, or JJ for short – your digital partner with a mission to elevate your business. At 29 years old and a proud parent of two, I graduated at Jose Rizal University with a bachelor's degree in Information Technology, I've spent the last 6 years orchestrating success as a Project Coordinator. Now, as a Reports Analyst at a prominent BPO company, I bring both a wealth of experience and a fresh perspective to accelerate your business growth.
My journey is a testament to adaptability and innovation. From seamlessly coordinating projects to diving deep into data as a Reports Analyst, I thrive on transforming challenges into opportunities. Located in the vibrant Philippines, I infuse my work with the energy and warmth of Filipino culture, creating a unique blend of efficiency and creativity.
As your Virtual Assistant, I'm not just here to check off tasks; I'm your growth partner. I specialize in streamlining processes, optimizing workflows, and leveraging technology to create a seamless business environment. Let's collaborate to turn your business dreams into a digital success story. Ready for a virtual odyssey? Let's embark on this journey together!
My Skills and Competencies
Data Entry
Lead Generation
Social Media Management
SEO Specialist
Certificates
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My Experience and Education
2023
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2023
Atos
(Reports Analyst)
Creating monthly scorecard for L1 and L2 agents
Creating Monthly Business Review ppt file and providing the details that our manager's need for the meeting
Creating weekly report for tower call providing SLAs and KPIs
Sending daily reports to the Client providing the SLA scores of the account
Updating local reports daily providing daily incoming transaction and SLAs of all channels (Phone, Chat, Email and Web)
Generating reports based on ADHOC task from my managers
2016
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2022
Atos
(Project Coordinator)
Processing orders from the customer to upgrade their devices to the latest model
Tracking the status of the order via logistic tool
Adding and activating the new devices to the asset management tool
Attending client calls to provide the latest update on the orders
Answering emails from the vendor ensuring all orders to be delivered on time
2018
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2018
Outsource
(Virtual Assistant)
Assisting customers on placing the orders via website
Doing outbound calls for possible leads
Setting up an appointment
Ensure prompt responses to all customer emails.
2015
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2016
Convergys
(Customer/Technical Representative)
Customer Representative:
Respond to customer inquiries and provide information about products or services.
Resolve customer issues, complaints, or technical problems through phone calls
Ensure customer satisfaction by addressing concerns and delivering a positive customer experience.
My Services
Lead Generation
Maximize leads through targeted strategies. Optimize campaigns for efficient lead generation and business growth
SEO Specialist
Optimize online presence. Drive traffic, boost rankings, and ensure digital success with strategic SEO expertise.
Data Entry
Accurate data entry, formatting, and database management. Prioritize tasks, uphold confidentiality, and ensure quality.
Social Media Management
Elevate brand presence through strategic social media management. Drive engagement, growth, and impactful connections.