Hey I am JJ

More Info About Me

I am John James Placibe or you may just simply call me JJ. I have 14 years of experience and expertise in the BPO Industry, 7 years of which as a Customer Service Representative for US customers, wherein I've handled accounts under health care, pharmacy, collections and retail card services, and 7 years as a Customer Experience Supervisor working with US customers and clients for a Financial Institution. This 2022, I am now venturing as an exemplary Virtual Assistant with ample experience doing administrative and assistant work which include research, data gathering and analysis, report construction and presentation, email writing and management, communication and graphic designing, social media management and data entry.

I would describe myself as someone who is driven to deliver impressive results, well-organized, a critical thinker, a team-player, has great attention to detail, has a creative mind and bold enough to take on any challenge. Combined with my years of experience, I am confident that I can make a valuable contribution to your business/organization.

When not at work, I enjoy my time by spending it with my beloved partner whom I've been with for 12 years now, playing video games in my gaming PC and consoles, I also enjoy baking and I can also sing. lastly, I have an obsession with the color Pink! Most of my stuffs are colored pink, even my Nintendo Switch and PS4 is pink! When I am surrounded with this color, it keeps me relax and always puts a smile on my face and this color also sums up my personality.

Get to know me more! Come on! Let's have a talk! :)

JJ Placibe
Muntinlupa City, Philippines
jjplacibe@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

GVA
Credit Repair
Typing Test

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008
Bachelor of Science Major in Computer Engineering

Polytechnic University of the Philippines

2020
Master in Public Administration

City University of Pasay

2022 - present
Freelancer
(General Virtual Assistant / Data Entry Specialist)

• Administrative task such as customer support, research, reporting, analysis, calendar and email management, and presentation.
• Data entry with the use of Microsoft Office tools and Google Workspace. Has strong knowledge in Excel and Power Point presentation.
• Graphic designing which includes logo/s, social media post and other creatives.
• Content creation such as writing blogs, essay and creative writing.

2011 - 2022
Synchrony Global Services Philippines Inc.
(Customer Experience Supervisor)

• Provide associate feedback to ensure respective portfolio's target on Call Quality/Process/CSAT/Compliance/FCR is achieved.
• Ensure Quality is consistent and maintained on calls.
• Manage up to 24 associates and ensure feedback is based on observed behavior with enough coaching tips.
• Conduct random call monitoring/audit and provide coaching/feedback on Quality/Process/CSAT/Compliance/FCR.
• Work with bottom performers in Teams and help bring them up the learning curve.
• Send reports and analysis to support operations metrics on Quality/Process/CSAT/Compliance/FCR.
• Provide process knowledge through huddles, training and coaching.
• Send reminders and updates about process and compliance through email and other communication means.
• Lead and attend calibration/call listening sessions.

2010 - 2011
HSBC Data Processing Philippines Inc.
(Inbound Collections Representative)

• Perform inbound calls to collect payments for delinquent accounts from HSBC credit card holders to bring their account back to current status.
• If payment can’t be made, ensure that promise is taken to prevent any further collections effort.
• Provide better payment options and set-up payment arrangement for those who has difficulty in making payments.

2008 - 2010
APAC Customer Services Inc.
(Customer Service Representative)

• Assist calling pharmacies regarding their customer’s prescription request and/or inquiry.
• Assist pharmacies in processing prescriptions for approval and/or over-rides.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Muntinlupa City,
Philippines
Email :
jjplacibe@gmail.com


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