2012
Bachelor of Science in Business Administration Major in Operations Management
STI College General Santos
My Skills and Competencies
Travel Logistics Planning
Project Coordination
Cross-Cultural Communication
Time Management
Problem Solving
Attention to Detail
Document Management
Crisis Management
Social Media Management
Data Entry
Certificates
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My Experience and Education
2025
-
2025
Asian Assistance
(International Travel and Service Coordinator)
2024
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2025
Security Bank Corporation
(Operations Officer)
An Operations Officer in a bank is responsible for ensuring the smooth and efficient functioning of daily banking operations, including processing transactions, maintaining accurate records, and supporting compliance with regulatory and internal policies. The role involves overseeing back-office tasks such as account maintenance, fund transfers, reconciliations, and report generation, while coordinating with various departments to resolve operational issues. Operations Officers play a key role in minimizing risk, enhancing workflow efficiency, and supporting customer service teams by ensuring that all operational processes are completed accurately and on time.
2018
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2023
Bank of the Philippine Islands
(Customer Service and Sales Associate)
A Customer Service and Sales Associate in a bank serves as the first point of contact for customers, providing assistance with account inquiries, transactions, and general banking services. The role involves delivering excellent customer service, resolving issues efficiently, and promoting the bank’s products such as savings accounts, credit cards, and loans. Associates are expected to meet sales targets by identifying customer needs and offering appropriate financial solutions. They also ensure all activities comply with banking regulations and internal procedures, handle cash transactions accurately, and contribute to building strong customer relationships through professionalism and trust
My Services
BookkeeperManagerial Accounting
Financial Analysis, Organization, General Ledger, and File Management
Proactive Medical Virtual AssistantMedical Billing Specialist
Medical knowledge, Communicating with patients and other healthcare professionals, Technical skills, and Communication s
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.