Hey I am John

More Info About Me

I am a highly detail-oriented professional who excels at seamlessly adapting to diverse work environments and handling varying workloads. My desire to continuous learning drives me to enthusiastically acquire new skills and take on new responsibilities. I am result-driven and place a high value on the caliber of work that I produce.

John Edsel Santos
Dasmarinas City, Philippines
Freelancer
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My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry
Content Creator

Certificates

SEO

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2016
Bachelor of Science in Business Administration - Major in Management

Rizal Technological University

2022 - 2023
Depository Trust and Clearing Corporation
(Solutions Operations Senior Analyst)

• Utilize internet search methodology to source and verify reference data.
• Adhere to internal processes to interpret and evaluate reference data.
• Accurately record the information via computerized collection methods, creating a comprehensive audit trail to corroborate sources, in readiness for client delivery.
• Maintain appropriate records of research methods and results, suggesting and sharing best practices across the business.
• Undertake a variety of data verification/quality control activities to ensure the continued meeting of operational/regulatory standards inclusive of supporting the department's adherence to GLEIF policies and procedures.

2020 - 2022
Metropolitan Bank and Trust Company (Metrobank)
(Data Processing Associate)

• Acts as the main processor in carrying out end-to-end processing of branch/business unit request efficiently within the prescribed period of time.
• Performs initial evaluation and analysis and executes the standard operating process as prescribed in the existing policies and procedures.
• Practices due diligence and accuracy at source from process initiation until completion.
• Responds to customer inquiries and requests made via e-mail and provide satisfying solutions to concerns.
• Ensures proper coordination of complaints with support units to provide a resolution within the prescribed turn-around-time.

2016 - 2020
Metropolitan Bank and Trust Company (Metrobank)
(New Accounts - Customer Service Representative)

• Execution of efficient service delivery of new accounts function, opening of deposit accounts, handling foreign exchange transactions, fund transfers, and telegraphic transfers.
• Equipped with KYC and AML account opening processes, adheres to the Enhanced Due Diligence process and proper legal documents needed.
• Handles outward clearing operations, encoding and transmitting data to the Philippine Clearing House Corporation.
• Handling of maturing time deposits, money market and trust products.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Dasmarinas City,
Philippines


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