2016
Bachelor of Science in Hospitality Management
Adamson University
More Info About Me
I'm a highly talented, detail-oriented Professional Virtual Assistant with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top-level client support, resolving issues, and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
John Edison Banzagales Mallapre
Las Piñas City, Philippines
Freelancer
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Search Engine Optimization
Facebook Ads
Bookkeeper
Certificates
My Experience and Education
2022
-
2023
QuickHR
(Appointment Setter)
Cold calls construction companies, contractors, and engineer firms, and try to set appointments for the decision makers to speak and we’ll do our best to make a booking with our sales team and the clients.
We are using the Linkus app to contact our clients in Singapore.
Identifying the client's needs and scheduling appointments.
Ensuring all client concerns are addressed prior to the appointment date.
Mailing marketing letters to provided leads.
Contacting clients prior to the appointment date to confirm the appointment.
2021
-
2022
NTI Limited
(Virtual Admin Assistant)
Providing extensive administrative assistance to insurance customers in a fast pace working environment.
Receiving full payments and down payments from customers.
Review, evaluate and categorize incoming documents verify the information for accuracy/appropriateness, and follow up with others for missing questionable data; prepare and assemble documents for additional handling by other associates or for distributing to outside contacts.
Enter and retrieve varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems.
Perform other related support efforts to acquire and retain as answering phones and processing email.
2018
-
2021
WNS
(Team Leader)
Ensuring resource schedules were managed and call response times were acceptable
Implemented target goals by setting and enforcing standards for speed, efficiency, and quality
Administered quality of work checks by monitoring calls to ensure integrity, minimize errors, and track operative performance.
Monitoring the performance of personnel, identifying training needs, and revamped working aids related to everyday duties.
Recorded statistics, user rates, and the performance levels of the center by preparing reports.
Ensured highest readiness maintaining staff requirements, duties included shift patterns, and several staff needed to meet demand.
Conducted interviews for potential new hires.
Lodging motor insurance claims.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Writing
Promote companies' products and services by developing copy for websites, social media, marketing materials.