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Bachelor of Science in Information Technology
AMA Computer College
CSR | Data Analyst | GVA
Hi, I'm Dale, your Flexible Virtual Assistant! I used to work as a Call Center Agent for the past 7 years handling customer service, technical support, billing, and collections. I started my freelancing journey in 2019 and worked as an Appointment Setter for a property management company. I also worked for a furniture company as a Customer Success Manager before I landed my recent job as a Data Analyst for an affiliate company.
Whenever I'm free, I prefer playing with my 5 rescued domestic cats, watching Netflix, or playing Spotify. I also love to eat and prefer to stay at home all the time. That's why being a freelancer is so perfect for me.
If you want to work with me, feel free to contact me, and let's talk about adding more improvements to your business.
My Skills and Competencies
Data Entry
Facebook Ads
Affiliate Marketing
Customer Service
Lead Generation
WordPress Development
Chatbot Management
Click Funnels
SEO and Digital Marketing
Canva Graphics Design
Automation (IFTTT & Zapier)
Real Estate VA
Certificates
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My Experience and Education
2021
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2022
Next Click Partners
(Data Analyst for an Affiliate Marketing)
Set up Email Campaigns
Extract data and use it for dala analysis
2016
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2019
iSupport Worldwide
(Customer Support Specialist for TicketPrinting.com)
Providing excellent customer support for event tickets using Zendesk via phone, email, and chat.
2012
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2016
ePerformax Contact Center
(Customer Service Representative for PayPal North America and Canada)
Providing excellent customer service for online payment services with 100+ standard phone calls daily.
My Services
Appointment Setting
Expertise in contacting leads over the telephone to generate appointments and can help clients make purchase decisions.
Facebook Ads
Knowledge in creating ads, managing when and where they'll run, and tracking how well your campaigns are performing.
Social Media Management
High-level attention to detail and can identify what content works and what doesn’t on social networks.
Customer Service
Mastery in providing excellent customer service and going beyond customers' expectations.
Affiliate Marketing
Proficiency in setting up emails/articles sending and data analysis/reporting.
Lead Generation
Readiness in searching for important contact information using different tools/platforms.