2013
Bachelor of Science in Information Technology
STI College Quezon Avenue
More Info About Me
Experienced call center professional with 4 years of experience in handling both inbound and outbound customer service calls, as well as providing support via chat and back-office functions. Proven ability to handle high-volume call traffic while maintaining a high level of customer satisfaction and meeting performance targets. Strong communication, problem-solving, and multitasking skills, able to work well under pressure in a fast-paced environment. Proficient in various call center software and technologies, including call routing and tracking systems. Dedicated to providing an excellent customer experience and continuously looking for ways to improve processes and procedures.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Specialist
Content Writing
Proof Reading
Certificates
×
![]()
My Experience and Education
2017
-
2021
Alorica Teleservices Inc.
(Customer Service Representative)
• Manage large amounts of incoming phone calls and chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with
• customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
• follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• I became a top agent for 12 consecutive months
2019
-
2020
Concentrix
(Order Processing for Sales/Back Office Support)
• Performing market research.
• Gathering and processing research data.
• Performing basic admin duties including printing,
• sending emails and ordering office supplies.
• Assisting and coordinating with the sales team.
• Processing company receipts, invoices, and bills.
• Assisting and supporting management.
• Assisting Sales Team with their sales and customer orders
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.