Under Graduate
Bachelor of Science in Computer Science
Mapúa Malayan Colleges Laguna
More Info About Me
I'm John Alexander Malihan, a experienced Operations Manager and Medical Virtual Assistant with a strong background in patient support, insurance verification, and prior authorizations. Skilled in optimizing workflows, managing teams, and ensuring seamless operations. Proficient in EHR/EMR systems and communication tools. A dedicated professional with excellent leadership, problem-solving, and coaching abilities. Passionate about delivering top-quality service and efficiency to drive business success.
My Skills and Competencies
Prior Authorization
Strong Work Ethic
Empathy and Compassion
Operation Mangement
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
TTEC Philippines - Revolut
(Chat Support Specialist)
-Provided real-time support to Revolut users, resolving technical and account-related issues via chat.
-Demonstrated knowledge of Revolut’s financial products and services, effectively communicating complex concepts to users.
-Ensured customer satisfaction by employing empathetic communication techniques and maintaining compliance with security protocols.
2023
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2023
NextVa's (OpenLoop Health)
(Operations Manager / Patient Support Manager / Patient Support Lead / Patient Support Specialist)
Managed operational workflows, optimized processes, and ensured high productivity across teams.
Oversaw patient support teams, providing coaching, mentorship, and performance tracking through regular reports.
Acted as a liaison between the onshore directors and the patient support team, maintaining clear communication.
Ensured smooth operations, coordinated endorsements, handled patient appointments, and processed prior authorization requests.
2022
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2023
Next Medical
(Prior Authorization Specialist)
Experienced in handling prior authorizations, ensuring timely approvals for medical procedures and medications. Skilled in coordinating with insurance companies and healthcare providers to streamline the process, minimize delays, and support patients in accessing the care they need.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.