2021
Bachelor of Science in Hospitality Management.
Bulacan State University - Cum Laude Graduate
More Info About Me
I'm a 26-year-old individual currently residing at 660 Pacawacao, San Roque, Paombong, Bulacan. In 2021, I proudly graduated with honors, achieving the distinction of cum laude, and was also honored with the award for excellence in my specialization. My educational journey culminated in the completion of a Bachelor of Science degree with a major in Hospitality Management.
My Skills and Competencies
Customer Support
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2021
Carelon Global Solutions Philippines
(Customer Care Representative.)
Answering calls.
Providing the health benefits of the members accurately.
Resolving complaints.
Ensuring customer satisfaction.
2021
-
2021
A.C Production
(Social Media Manager)
Curate and create compelling content for our Facebook page to attract and retain followers.
Monitor and promptly respond to user inquiries, comments, and messages in a professional and friendly manner.
Collaborate with the marketing team to develop strategies to increase page reach, engagement, and follower base.
Analyze page performance metrics, such as reach, engagement, and conversion rates, and use insights to optimize content and strategies.
Coordinate with other departments, such as customer service or sales, to ensure efficient resolution of customer issues or inquiries.
2020
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2020
Aksha Olshoppe
(Social Media Manager)
Foster a positive and engaging community by moderating discussions and promoting respectful interactions.
Stay updated on the latest industry trends and best practices in social media management to consistently improve the page's performance.
Monitor and report on competitor activities and identify opportunities for improvement.
Use Facebook Live to showcase our products, answer customer questions.
Utilize Facebook advertising to target potential customers based on their interests and behaviors, and create compelling ad copy and imagery to pique their interest.
January 2024
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June 2024
Adfy
(Community Support Specialist)
Integrity
Blog Content Creation
Customer Service
2022
-
2023
Natural Patch Co.
(Virtual Assistant)
Data Entry
Assisting customer about their orders. Providing information about the products.
Tracking of orders.
Responding to complaints.
Arranging discounts and refunds.
Provide resolutions.
January 2024
-
August 2024
Shopify Store
(Shopify Customer Service Manager)
Answering Email
Coordinate with the supplier
Tracking orders
Problem Solving
My Services
Customer Support
Customer Service Representative Answering Emails Tracking orders Problem Solving
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.